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Who Our Loyalty Experts Are Loyal To
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News and Articles About Consumer Habits
Staff Training's Surprising Role in Customer Loyalty
Educate your staff to ensure a top-notch customer experience.
Want Loyal Customers? Understand This.
Our experts help you better understand why your customers use your service to build loyalty.
Aggressive Marketing Won't Win Customer Loyalty
Our experts explain what businesses often don't understand about customer retention.
Want to be Successful? Become Someone's Daily Habit.
Author Nir Eyal outlines key strategies to make your product addicting for users.
Social Media Marketing
The Consumer Revolution Has Happened and the Influencers Are Now in Charge
A survey of young mothers, who overwhelming control household spending, reveals their online research and trusted recommendations from social-media networks dominate their purchasing decisions.
What Do Dropbox, Green Mountain and 3-D Printing Have in Common?
These three companies are jumping on a consumer trend that will continue to gain momentum (and dollars) in the near future.
How Consumers Contributed to the Shipping Nightmare on Christmas
UPS and FedEx messed up Christmas deliveries. But lost in the complaints are important changes in American buying that all businesses need to recognize.
Why Some Smart Business Moguls Still Use 'Dumb Phones'
Forget about the latest iPhone or Samsung device. The Nokia 6310, discontinued more than six years ago, is the phone of the elite.
Brian Patrick Eha
Branding Firm Wows With Fresh Package Designs
The Los Angeles branding firm Ferroconcrete designed a clean but bold reusable pouch for Kusin & Kusin's odor eliminating pet wipes.
How Pivoting Helped This Startup Win Over Nordstrom
The co-founder of OrigAudio Jason Lucash discusses how listening to customers led to a change in product strategy and a major bump in revenue.
The Royal Baby Bubble: How Businesses Cope With Short-Lived Demand
With some savvy planning, business owners can make a profit from major news events.
Brian Patrick Eha
Senate Confirms Richard Cordray to Lead U.S. Consumer Protection Agency
After a two-year standoff, lawmakers vote to formally install the former Ohio Attorney General at the helm of the Consumer Financial Protection Bureau.
Commitment Phobe? Wireless Carriers Let Customers Upgrade Mobile Devices After One Year
AT&T and T-Mobile roll out new plans to encourage customers to upgrade their smartphones and tablets more frequently.
Small-Business Owners: Working Harder, But Optimistic
More than seven in 10 small-business owners say they expect to generate more revenue in 2013 than they did last year.
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