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Customer Service Management
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News and Articles About Customer Service Management
This Strategy, Used by the Red Sox, Can Elevate You Above the Competition
What can you do to avoid the trap of a price war? One simple thing: hit the road and gather customer feedback.
The 2-Step Process for Excellent Customer Service
Implement this system to get customers raving about your business.
Dan S. Kennedy
Internet of Things
The Internet of Things Demands That Customer Service Catch Up
The winning companies will figure out how to deliver a seamless and exceptional experience that satisfies users -- before they even ask for it.
Customer-Service Lessons to Glean From Comcast's Snafu
Make your client-support process a win for all involved, not excluding those answering the phones.
What Kind of Trees Are the Customers You're Serving?
Client service is something that should be cultivated from the inception of a company -- not considered a form of damage control.
Customer Support Is as Easy as 1, 2, 3
Resource-constrained startups short on cash can implement a lean response strategy that turns consumers into advocates.
Chris Herbert and Christian Smith
4 Common Customer-Service Obstacles (And How to Fix Them)
Customer service can make or break a company. Don't fall into the trap of delivering sub-par service, which could result in your company's future going down the drain.
When the Self-Service Customer Smiles
Cater to the user of remote or electronic services while inspiring loyalty and a sense of partnership
Chip R. Bell
Breaking Up With a Client: What to Say
If you need to end a business relationship, our experts have suggestions to make those difficult conversations go a little easier.
Amy S. Choi
Growth & Strategy
Starting a Business
Reprints & Licensing
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