Customer Service Management
News and Articles About Customer Service Management
The winning companies will figure out how to deliver a seamless and exceptional experience that satisfies users -- before they even ask for it.
Make your client-support process a win for all involved, not excluding those answering the phones.
Client service is something that should be cultivated from the inception of a company -- not considered a form of damage control.
Resource-constrained startups short on cash can implement a lean response strategy that turns consumers into advocates.
Customer service can make or break a company. Don't fall into the trap of delivering sub-par service, which could result in your company's future going down the drain.
Cater to the user of remote or electronic services while inspiring loyalty and a sense of partnership
If you need to end a business relationship, our experts have suggestions to make those difficult conversations go a little easier.