About Ruairi Galavan
Ruairi Galavan runs customer-life-cycle marketing for Intercom. In a previous career, he worked as a user-experience designer and researcher for more than six years.
More From Ruairi Galavan
Here are 16 reasons why you need to stop supporting your customers using tickets and start acting like a human being.
We all want to know that a 'human' is on the other end, so make sure that's how your company comes off.