Ruairi Galavan

Ruairi Galavan

Guest Writer / Runs customer-life-cycle marketing for Intercom
Ruairi Galavan runs customer-life-cycle marketing for Intercom. In a previous career, he worked as a user-experience designer and researcher for more than six years.

More From Ruairi Galavan

Customer Service

Leave the Ticket System at the DMV. Support Your Customers Through Conversations.

Here are 16 reasons why you need to stop supporting your customers using tickets and start acting like a human being.
Customer Support

10 Tips to Make Your Customer Support More, Well, Personal

We all want to know that a 'human' is on the other end, so make sure that's how your company comes off.
My Queue

There are no Videos in your queue.

Click on the Add to next to any video to save to your queue.

There are no Articles in your queue.

Click on the Add to next to any article to save to your queue.

There are no Podcasts in your queue.

Click on the Add to next to any podcast episode to save to your queue.

You're not following any authors.

Click the Follow button on any author page to keep up with the latest content from your favorite authors.