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Ruairi Galavan

Ruairi Galavan

Guest Writer / Runs customer-life-cycle marketing for Intercom
Ruairi Galavan runs customer-life-cycle marketing for Intercom. In a previous career, he worked as a user-experience designer and researcher for more than six years.

More From Ruairi Galavan

Leave the Ticket System at the DMV. Support Your Customers Through Conversations.
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Leave the Ticket System at the DMV. Support Your Customers Through Conversations.

Here are 16 reasons why you need to stop supporting your customers using tickets and start acting like a human being.
Ruairi Galavan
4 min read
10 Tips to Make Your Customer Support More, Well, Personal
Customer Support

10 Tips to Make Your Customer Support More, Well, Personal

We all want to know that a 'human' is on the other end, so make sure that's how your company comes off.
Ruairi Galavan
6 min read