Ruairi Galavan

Ruairi Galavan

Guest Writer
Runs customer-life-cycle marketing for Intercom
Ruairi Galavan runs customer-life-cycle marketing for Intercom. In a previous career, he worked as a user-experience designer and researcher for more than six years.

More From Ruairi Galavan

Leave the Ticket System at the DMV. Support Your Customers Through Conversations.
Customer Service

Leave the Ticket System at the DMV. Support Your Customers Through Conversations.

Here are 16 reasons why you need to stop supporting your customers using tickets and start acting like a human being.
4 min read
10 Tips to Make Your Customer Support More, Well, Personal
Customer Support

10 Tips to Make Your Customer Support More, Well, Personal

We all want to know that a 'human' is on the other end, so make sure that's how your company comes off.
6 min read
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