Runs customer-life-cycle marketing for Intercom
Ruairi Galavan runs customer-life-cycle marketing for
. In a previous career, he worked as a user-experience designer and researcher for more than six years.
Leave the Ticket System at the DMV. Support Your Customers Through Conversations.
Here are 16 reasons why you need to stop supporting your customers using tickets and start acting like a human being.
10 Tips to Make Your Customer Support More, Well, Personal
We all want to know that a 'human' is on the other end, so make sure that's how your company comes off.
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