Ruairi Galavan

Runs customer-life-cycle marketing for Intercom

Ruairi Galavan runs customer-life-cycle marketing for Intercom. In a previous career, he worked as a user-experience designer and researcher for more than six years.

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Growing a Business

Leave the Ticket System at the DMV. Support Your Customers Through Conversations.

Here are 16 reasons why you need to stop supporting your customers using tickets and start acting like a human being.

Growing a Business

10 Tips to Make Your Customer Support More, Well, Personal

We all want to know that a 'human' is on the other end, so make sure that's how your company comes off.

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