Ruairi Galavan

Ruairi Galavan

Runs customer-life-cycle marketing for Intercom
Ruairi Galavan runs customer-life-cycle marketing for Intercom. In a previous career, he worked as a user-experience designer and researcher for more than six years.
Leave the Ticket System at the DMV. Support Your Customers Through Conversations.
Customer Experience

Leave the Ticket System at the DMV. Support Your Customers Through Conversations.

Here are 16 reasons why you need to stop supporting your customers using tickets and start acting like a human being.
Customer Experience

10 Tips to Make Your Customer Support More, Well, Personal

We all want to know that a 'human' is on the other end, so make sure that's how your company comes off.