About Ruairi Galavan
Ruairi Galavan runs customer-life-cycle marketing for Intercom. In a previous career, he worked as a user-experience designer and researcher for more than six years.
More From Ruairi Galavan
Customer Service
Leave the Ticket System at the DMV. Support Your Customers Through Conversations.
Here are 16 reasons why you need to stop supporting your customers using tickets and start acting like a human being.
Customer Support
10 Tips to Make Your Customer Support More, Well, Personal
We all want to know that a 'human' is on the other end, so make sure that's how your company comes off.