My Queue

There are no Videos in your queue.

Click on the Add to next to any video to save to your queue.

There are no Articles in your queue.

Click on the Add to next to any article to save to your queue.

There are no Podcasts in your queue.

Click on the Add to next to any podcast episode to save to your queue.

You're not following any authors.

Click the Follow button on any author page to keep up with the latest content from your favorite authors.

Conversational AI

Artificial Intelligence

Conversational AI and the IT Service Desk

Conversational AI, a multifaceted system that enables computers to interact with employees and consumers in a lifelike way, can reinvent the longstanding service desk while also slashing costs