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Ask Yourself: Who's Protecting Your Company's Brand?

To protect a brand, everyone in your company must understand what your brand represents, what it doesn't and the experience it’s delivering. In this Google Hangout, branding expert Karen Leland and customer service expert Brad Smith explain how staff education can lead to positive brand experiences for customers. Hear more in this short video.

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A Note From The Editor

Free Webinar: How to Use Customer Service as a Marketing Tool

Tune in October 12th as we highlight some of the best tools to create brand loyalty by leveraging your customer experience data.
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