Who Our Loyalty Experts Are Loyal To

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It’s easy to forget the qualities that forge true customer loyalty. In this hangout, we asked our experts to reveal the companies they feel loyalty to and why. The discussion gets to the heart of retention: meeting needs, solving problems and beating expectations. Watch this short video to learn which companies Brad Smith of Sage North America and Ezra Firestone, founder of Smart Marketer believe are doing customer service right.

Related: Staff Training’s Surprising Role in Customer Loyalty

Edition: April 2017

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