Why Listening to Your Customers Isn't Enough

Danielle Galmore, managing director at Workspring, discusses the importance of human connection in business.

Upon graduating from college, Danielle Galmore landed her first job -- as a manager of a team of eight.

"I realized that the worst boss in the room was me," she says.

To learn leadership skills, she had to ask for guidance. She encourages fellow entrepreneurs and managers to do the same.

Today, Galmore is the managing director at Workspring, a brand within Steelcase that specializes in offsite business meetings for today's mobile and interconnected workforce.

In this video, Galmore explains what she's learned throughout her career about how to listen to customers and understand their needs.

To learn more, click play on the video above.

Watch more videos from BizCast on its YouTube channel here.

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