Marketing

How to Keep Customers and Make More Sales

Author Jill Schiefelbein chats with Noah Fleming about how customer loyalty impacts business performance.

This video is part of a series brought to you by Entrepreneur’s book division, Entrepreneur Press, the publisher of Jill Schiefelbein’s book Dynamic Communication: 27 Strategies to Grow, Lead, and Manage Your Business.

In this Dynamic Communication interview, author Jill Schiefelbein chats with Noah Fleming, founder of Fleming Consulting & Co. and author of Evergreen and The Customer Loyalty Loop, who gives a tip that can help you grow your business. If you want to understand one of the most common mistakes sales and marketing teams make in business that is costing them customers, watch this video.

  • What is the biggest mistake sales teams make? 
  • Why do businesses lose customers? 
  • How does customer loyalty impact your business?
  • Why are consumer touch-points so important?

Learn the answer to these questions and more in this video with entrepreneur and author Noah Fleming.

Want to see the full interview with Noah Fleming? Learn more below.

Noah’s interview excerpt is featured in Dynamic Communication: Strategies to Grow, Lead, & Manage Your Business Chapter 3: Shut Up and Listen!: Skills for Listening to Others 

In this 27-video series, the author of Dynamic Communication: Strategies to Grow, Lead, & Manage Your Business, Jill Schiefelbein, interviews stand-out companies and entrepreneurs to bring you great bites of information to help improve your communication and drive results. You can access 12-plus hours of content -- the full interviews for each of these 27 brilliant minds -- by purchasing Dynamic Communication: Strategies to Grow, Lead, & Manage Your Business and accessing the book’s bonus site.

Watch more videos from Jill on her YouTube channel and buy the book at Amazon.

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