Customer Complaints

The 5 Types of People Who Will Complain About Your Business

No matter the exact reason, most customer complaints fall into five basic categories.
VIP Contributor
Entrepreneur Network Contributor
2 min read
Opinions expressed by Entrepreneur contributors are their own.

Some people who complain about your business have valid complaints. They've tried your product or service and seen a real flaw that you need to fix as quickly as possible. 

Unfortunately, most people who complain about your business don't actually help you improve the business the way a valid complainer does. These people can leave negative comments simply because they're negative people, they disagree with your politics or some other reason. In this video, Entrepreneur Network partner Patrick Bet-David explains how you should react to each person who complains about your business -- whom you should listen to, whom you should make changes for and whom you should just ignore.

Click play to learn more.

Related: A Single Leak Can Ruin Your Business. Here's How to Protect Yourself.

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7 Ways to Soothe a Customer Complaining Online