3 Customer-Service Tips That Will Ensure Repeat Business (60-Second Video)

Here's how to treat your customers right.

Grow Your Business, Not Your Inbox

Stay informed and join our daily newsletter now!
Special Projects Director
1 min read
  • You never have a second chance to make a first impression. Be sure the very first training every new employee receives is in customer service. Anything less than exceptional customer service is your fault.
  • Don’t keep your standards a secret. Truly outstanding businesses don’t just make up slogans -- they let their customers know what they’re up to, and put themselves and their employees in the hot seat by doing so.
  • Don’t rely on the absence of customer complaints as your standard. You have to determine the appropriate definition of “exceptional” and train and coach accordingly.

These great tips and more can be found in No B.S.: Ruthless Management of People & Profits.

More from Entrepreneur

We created the Start Your Own Business (SYOB) course to help you get started on your entrepreneurial journey. You will learn everything you need to know about testing the viability of your idea, writing a business plan, raising funds, and opening for business.
Jumpstart Your Business. Entrepreneur Insider is your all-access pass to the skills, experts, and network you need to get your business off the ground—or take it to the next level.
Let us help you take the NEXT step. Whether you have one-time projects, recurring work, or part-time contractors, we can assemble the experts you need to grow your company.

Latest on Entrepreneur