How to Grow Your Business By Finding New Customers

If you want to attract new customers, you can't just market to them. You need to start a conversation with them.

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Entrepreneur Staff
Editor in Chief
2 min read

To find out how to do that, we set up a session with a real entrepreneur—and filmed it so you can benefit too!

Tiffany Castagno has a problem that’ll be familiar to many business owners. Her HR consultancy, Cephr Consulting, is thriving in her hometown of —but she wants to expand into new marketplaces. How can she do it? expert Terry Rice walked her through a strategy.

It begins by connecting with your target customers on . Instead of trying to sell something to them, invite them to participate in a survey. Ask them questions about what they’re struggling with, and what shifts they’re seeing in their industry. Then use those responses to create a wide range of content—white papers, keynote talks, —that help frame you as an authority in your field. You can also use these insights to build a , such as a downloadable guide or checklist, that helps you gather email addresses of potential clients.

In effect, you’re asking what your future customers want—and then providing it right back to them. Now you’ve started a conversation, positioned yourself as an authority, and primed a successful sales call.

For more, watch the video above!

This series is brought to you by Mailchimp. Learn more about customer journey best practices and tips from Mailchimp.

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