Home > Listing > Hot 100 > Company Details

Entrepreneru Magazine's Hot 100 Fastest-Growing Busisnesses

Product Support Solutions

Contact center software and services

"We've always put the customer first, sometimes to a fault. It takes patience and a long term view to do this no matter what the short term economy looks like."

"Customer satisfaction is our only measure of success. If you don't have that, nothing else matters. If you do, everything else should follow."

"Truly listen, without prejudice. As soon as you start to judge someone else's words, you don't really hear them anymore."

"We haven't reached it yet! In today's world "making it" isn't something you do just once -- you have to do it every day no matter how successful you think you are."

Success Secret | What Is Success?
| Best Advice | Tipping Point

Friends & family	Venture capital
Bank loan	Private investors
Line of credit	Credit cards
Savings/personal funds

Health insurance	Flextime
Life insurance	Company car
Telecommuting	401(K)
Tuition reimbursement	Stock options

Company Details

Location: Dublin, CA
Founders: Todd Funk, 45, Keith Ward, 39, Archie Messenger, 55

Website: http://www.psshelp.com

Year Started: May 2002

Initial Investment: $30,000

Turned a Profit: 2002

First Million: 2004

2007 Sales: $6.6 million

Number of Employees:

Day 1: 3

2007: 40

2008: 48*

* Projected by 2009

Company Background

PSS helps enterprises transition gracefully from legacy to next generation contact center infrastructure. Through a unique combination of products, services, and 24 hours, 7 days a week, 365 days a year (24x7x365) Extended Life support, PSS customers can transition to VoiceXML, SIP, SOA, and Web Services as rapidly or gradually as business priorities demand. Recognized as one of the fastest growing private companies in America, PSS customers include American Express, AT&T, US Airways, and United Healthcare.

More Listings

FEED

Today on Entrepreneur