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News and Articles About Apology
How Barilla Transformed Into a Trailblazer for Corporate Equality
Today, the company has added transgender-related care to its health benefits, contributes money to gay rights causes and has featured a lesbian couple on a promotional website.
Widow Brings Husband's Ashes to T-Mobile Store After Company Refuses to Cancel His Contract
A 56-year-old widow from Wales has said that it was easier -- procedurally speaking -- to bury her late husband than to cancel his T-Mobile cell phone contract.
Bono Regrets Putting U2's New Album in Your iCloud Library
'Oops…I'm sorry about that,' he said in a video interview hosted on Facebook.
Microsoft's CEO Apologized, But He Was Actually Half Right
Satya Nadella took a big step toward a real solution in perceived gender bias. Then he backtracked.
Seeking Truce With Drag Community, Facebook Will Amend Its 'Real-Name' Policy
After hundreds of accounts were suspended for the use of drag names like Sister Roma and Lil Miss Hot Mess, Facebook said it was rethinking certain policies.
This Horribly Insensitive Marketing Campaign Is Everything Marketing Shouldn't Be
An airport parking reservations site recently used the death of a man at Chicago's O'Hare airport as an opportunity to promote its service. Customers were outraged. As they should have been.
The 3 Things You Need to Do When You've Upset Your Customer
If your customer is letting you know he's not happy with your business, you have a chance to make things right. Here's how.
U.K. to Investigate Facebook's 'Poorly Communicated' Psych Experiment
‘We never meant to upset you,' said Facebook's Sheryl Sandberg in an apology that failed to acknowledge the polarizing content of the experiment itself.
Correcting Leadership Communication Mishaps
Everyone makes mistakes but when you're the one in the corner office, many people will hear about that inadvertent remark or slipup. Here's how to fix it.
OK, You Can Sue Us: General Mills Scraps Controversial Terms of Service Updates
Bowing to customer outrage, the food giant has done an about-face on its terms of service.
GoldieBlox and Beastie Boys Settle Legal Dispute
The startup toymaker has reached a settlement with the band, which includes a public apology and donation to charity on the part of GoldieBlox.
Dove Pulls NJ 'Armpit' Billboard in Wake of Criticism
Unilever made the call to drop a Dove ad that called New Jersey 'the Armpit of America.'
What a Train Conductor Taught All of Us About Customer Service
A New York-area train conductor messed up big time, causing a hassle for hundreds of commuters. What he did next is a lesson for us all.
Customers Still Furious Over 1-800-Flowers' Valentine's Day Flop
Besieged by a blizzard, New York-based 1-800-Flowers failed to deliver arrangements -- or delivered dead bouquets -- to hundreds of infuriated customers.
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