News and Articles About Apology
If your customer is letting you know he's not happy with your business, you have a chance to make things right. Here's how.
We never meant to upset you, said Facebooks Sheryl Sandberg in an apology that failed to acknowledge the polarizing content of the experiment itself.
Everyone makes mistakes but when you're the one in the corner office, many people will hear about that inadvertent remark or slipup. Here's how to fix it.
Bowing to customer outrage, the food giant has done an about-face on its terms of service.
The startup toymaker has reached a settlement with the band, which includes a public apology and donation to charity on the part of GoldieBlox.
Unilever made the call to drop a Dove ad that called New Jersey 'the Armpit of America.'
A New York-area train conductor messed up big time, causing a hassle for hundreds of commuters. What he did next is a lesson for us all.
Besieged by a blizzard, New York-based 1-800-Flowers failed to deliver arrangements -- or delivered dead bouquets -- to hundreds of infuriated customers.