Apology

News and Articles About Apology

3 Reasons Why Apologizing Hurts Your Business
Customer Service

3 Reasons Why Apologizing Hurts Your Business

Hey entrepreneurs and business people, stop saying you're sorry so much.
Gene Marks
McDonald's Japan Apologizes After Tooth Found in Food
McDonalds

McDonald's Japan Apologizes After Tooth Found in Food

After declining sales, a french-fry shortage and this latest scandal, executives probably miss the days when their biggest concern was the Hamburglar.
6 Tips for Overcoming a Bad First Impression
First Impressions

6 Tips for Overcoming a Bad First Impression

People make up their minds about each other in an instant but nothing is permanent.
John Boitnott
How Barilla Transformed Into a Trailblazer for Corporate Equality
LGBT

How Barilla Transformed Into a Trailblazer for Corporate Equality

Today, the company has added transgender-related care to its health benefits, contributes money to gay rights causes and has featured a lesbian couple on a promotional website.
Geoff Weiss
Widow Brings Husband's Ashes to T-Mobile Store After Company Refuses to Cancel His Contract
Customer Service

Widow Brings Husband's Ashes to T-Mobile Store After Company Refuses to Cancel His Contract

A 56-year-old widow from Wales has said that it was easier -- procedurally speaking -- to bury her late husband than to cancel his T-Mobile cell phone contract.
Geoff Weiss
Bono Regrets Putting U2's New Album in Your iCloud Library
Apology

Bono Regrets Putting U2's New Album in Your iCloud Library

'Oops…I'm sorry about that,' he said in a video interview hosted on Facebook.
Laura Entis
Microsoft's CEO Apologized, But He Was Actually Half Right
Gender gap

Microsoft's CEO Apologized, But He Was Actually Half Right

Satya Nadella took a big step toward a real solution in perceived gender bias. Then he backtracked.
Lindsay Broder
Seeking Truce With Drag Community, Facebook Will Amend Its 'Real-Name' Policy
apologies

Seeking Truce With Drag Community, Facebook Will Amend Its 'Real-Name' Policy

After hundreds of accounts were suspended for the use of drag names like Sister Roma and Lil Miss Hot Mess, Facebook said it was rethinking certain policies.
Geoff Weiss
This Horribly Insensitive Marketing Campaign Is Everything Marketing Shouldn't Be
Marketing

This Horribly Insensitive Marketing Campaign Is Everything Marketing Shouldn't Be

An airport parking reservations site recently used the death of a man at Chicago's O'Hare airport as an opportunity to promote its service. Customers were outraged. As they should have been.
Catherine Clifford
The 3 Things You Need to Do When You've Upset Your Customer
Customer Service

The 3 Things You Need to Do When You've Upset Your Customer

If your customer is letting you know he's not happy with your business, you have a chance to make things right. Here's how.
Tom Borg
U.K. to Investigate Facebook's 'Poorly Communicated' Psych Experiment
Legal Center

U.K. to Investigate Facebook's 'Poorly Communicated' Psych Experiment

‘We never meant to upset you,' said Facebook's Sheryl Sandberg in an apology that failed to acknowledge the polarizing content of the experiment itself.
Geoff Weiss
Presented by
Correcting Leadership Communication Mishaps
Mistakes

Correcting Leadership Communication Mishaps

Everyone makes mistakes but when you're the one in the corner office, many people will hear about that inadvertent remark or slipup. Here's how to fix it.
Sharí Alexander
OK, You Can Sue Us: General Mills Scraps Controversial Terms of Service Updates
Customer Engagement

OK, You Can Sue Us: General Mills Scraps Controversial Terms of Service Updates

Bowing to customer outrage, the food giant has done an about-face on its terms of service.
Nina Zipkin
GoldieBlox and Beastie Boys Settle Legal Dispute
Legal Center

GoldieBlox and Beastie Boys Settle Legal Dispute

The startup toymaker has reached a settlement with the band, which includes a public apology and donation to charity on the part of GoldieBlox.
Heesun Wee
Presented by