Apology

News and Articles About Apology

Widow Brings Husband's Ashes to T-Mobile Store After Company Refuses to Cancel His Contract
Customer Service

Widow Brings Husband's Ashes to T-Mobile Store After Company Refuses to Cancel His Contract

A 56-year-old widow from Wales has said that it was easier -- procedurally speaking -- to bury her late husband than to cancel his T-Mobile cell phone contract.
Geoff Weiss
Bono Regrets Putting U2's New Album in Your iCloud Library
Apology

Bono Regrets Putting U2's New Album in Your iCloud Library

'Oops…I'm sorry about that,' he said in a video interview hosted on Facebook.
Laura Entis
Microsoft's CEO Apologized, But He Was Actually Half Right
Gender gap

Microsoft's CEO Apologized, But He Was Actually Half Right

Satya Nadella took a big step toward a real solution in perceived gender bias. Then he backtracked.
Lindsay Broder
Seeking Truce With Drag Community, Facebook Will Amend Its 'Real-Name' Policy
apologies

Seeking Truce With Drag Community, Facebook Will Amend Its 'Real-Name' Policy

After hundreds of accounts were suspended for the use of drag names like Sister Roma and Lil Miss Hot Mess, Facebook said it was rethinking certain policies.
Geoff Weiss
This Horribly Insensitive Marketing Campaign Is Everything Marketing Shouldn't Be
Marketing

This Horribly Insensitive Marketing Campaign Is Everything Marketing Shouldn't Be

An airport parking reservations site recently used the death of a man at Chicago's O'Hare airport as an opportunity to promote its service. Customers were outraged. As they should have been.
Catherine Clifford
The 3 Things You Need to Do When You've Upset Your Customer
Customer Service

The 3 Things You Need to Do When You've Upset Your Customer

If your customer is letting you know he's not happy with your business, you have a chance to make things right. Here's how.
Tom Borg
U.K. to Investigate Facebook's 'Poorly Communicated' Psych Experiment
Legal Center

U.K. to Investigate Facebook's 'Poorly Communicated' Psych Experiment

‘We never meant to upset you,' said Facebook's Sheryl Sandberg in an apology that failed to acknowledge the polarizing content of the experiment itself.
Geoff Weiss
Presented by
Correcting Leadership Communication Mishaps
Mistakes

Correcting Leadership Communication Mishaps

Everyone makes mistakes but when you're the one in the corner office, many people will hear about that inadvertent remark or slipup. Here's how to fix it.
Sharí Alexander
OK, You Can Sue Us: General Mills Scraps Controversial Terms of Service Updates
Customer Engagement

OK, You Can Sue Us: General Mills Scraps Controversial Terms of Service Updates

Bowing to customer outrage, the food giant has done an about-face on its terms of service.
Nina Zipkin
GoldieBlox and Beastie Boys Settle Legal Dispute
Legal Center

GoldieBlox and Beastie Boys Settle Legal Dispute

The startup toymaker has reached a settlement with the band, which includes a public apology and donation to charity on the part of GoldieBlox.
Heesun Wee
Presented by
Dove Pulls NJ 'Armpit' Billboard in Wake of Criticism
Reputation Management

Dove Pulls NJ 'Armpit' Billboard in Wake of Criticism

Unilever made the call to drop a Dove ad that called New Jersey 'the Armpit of America.'
Nina Zipkin
What a Train Conductor Taught All of Us About Customer Service
Customer Service

What a Train Conductor Taught All of Us About Customer Service

A New York-area train conductor messed up big time, causing a hassle for hundreds of commuters. What he did next is a lesson for us all.
Ray Hennessey
Customers Still Furious Over 1-800-Flowers' Valentine's Day Flop
Marketing

Customers Still Furious Over 1-800-Flowers' Valentine's Day Flop

Besieged by a blizzard, New York-based 1-800-Flowers failed to deliver arrangements -- or delivered dead bouquets -- to hundreds of infuriated customers.
Geoff Weiss