Building a Business
What 30 Years of Building Has Taught Me About Leading Through Transformation
A founder's guide to evolving from a technical builder to a technical leader.
Brad Birnbaum is a 25+ year entrepreneur and C-suite leader in customer service tech. He co-founded Kustomer (acquired by Meta, now independent) and Assistly (acquired by Salesforce as Desk.com). He holds a B.S. in Information Systems from SUNY Stony Brook.
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