Emily Washcovick | Page 6

Small Business Expert at Yelp

As Yelp's Small Business Expert, Emily is dedicated to helping local business owners succeed and grow. Her expertise spans customer engagement, reputation management, and digital marketing strategies. Through speaking engagements and industry thought leadership, Emily shares insights that entrepreneurs across all sectors can use to build thriving businesses. She is also the host of Behind the Review podcast, from Yelp and Entrepreneur Media, where she interviews business owners and industry leaders to uncover the stories, strategies, and creative decisions behind standout businesses.

More From Emily Washcovick

Thought Leaders

The Importance of Lifelong Learning

Tune in to hear from Josh Campbell, owner of multi-million dollar HVAC company, as he share what leadership means to him, and how developing that leadership in yourself and your team can help your company grow exponentially.

Thought Leaders

A Chance to Make it Right

Customer experiences aren't always going to be five-star, but it's what you do with those imperfect experiences that matters.

Thought Leaders

Putting People First in Your Business

When Alissa Bayer first opened Milk + Honey in downtown Austin, TX, she set out to prove that you can take great care of your employees and still be a profitable, successful company.

Thought Leaders

Consistency That Keeps Customers Coming Back

Brick 3 Pizza Owner Demetri shares the secret behind making food your customers want to eat 6 days a week and managing a staff that welcomes customers in like family.

Building a Business

Mastering the Art of Customer Service

Vadim Nayman, owner of Bagel Master, shares how he believes he can solve any problem without saying no to his customers. He also shares the inside scoop on using social media to stay top of mind.

Thought Leaders

Using Reviews to Unlock Your Competitive Advantage

Jeff Toiste, author, consultant and trainer, shares ways that business owners can glean insights and learnings from their online reviews, as well as best practices for responding and engaging with reviews.

Building a Business

Creating the Perfect Pizza Experience

Perfect Pizza's Tashia Robinson shares the elements-consistency, customer service, and community- that make her franchise a success.

Thought Leaders

Getting Back in Touch With Customers

Keene Addington shares his journey from selling his established restaurant chain to returning to his restaurateur roots by founding Tortoise Supper Club, a family-owned restaurant located in downtown Chicago.

Building a Business

Manifesting Growth

Viviana Langhoff, owner and fine jewelry designer of Adornment and Theory, outlines her business's expansion process.

Building a Business

Checking in With Your Crew and Customers

This week we speak to Rey Alaniz, third generation roofer and franchise owner of Eagle Eye Contracting Services, on what it takes to get repeat business from customers.

Building a Business

Creating Consistency by Putting Employee Culture First

Aligned Modern Health's prescription for success helps businesses stay on top

Thought Leaders

A Fitness Community Rooted in Experience and Education

Amanda Volker and Juan Martinez opened their own strength training gym and nutrition business with a focus on giving back to the military members and first responders in their community.

Thought Leaders

The Playbook to Negative Reviews

Nic Faitos, Owner of Starbright Floral Design, shares his approach to critical reviews.

Building a Business

Creating an Out-of-This-World Experience

The Cell Theatre's Kira Simring and Jonah Levey explain how they operate a successful, creative space and showroom in New York City while staying safe during the pandemic.

Thought Leaders

Finding a Community Need and Creating the Solution

A great business idea solves a hole in the marketplace, creating something that solves a problem that no one had previously been able to solve. That is what Shelly Walker, owner of Fairmount Bicycles in Philly did - and it paid off.

Building a Business

The Importance of Learning from the Competition

Uncovering why you want to start a business or what kind of business you want to start can be as easy as finding something you enjoy and not wanting that to end.

Building a Business

The Solo Entrepreneur Experience

Victoria Gasparro, owner of The Party Nail, shares what it means to not only own a business but to also be the business.

Entrepreneurs

Shifting the Narrative: Entrepreneurs and Mental Health

For many entrepreneurs and business owners, it might seem impossible to balance the demands and needs of the business with the demands and needs of your own mental health and personal wellbeing.

Thought Leaders

A Business Built on a Foundation of Value and Trust

Tim Lo, co-founder of career counseling service, Your Next Jump, knows that developing trust, right off the bat, is essential and his entire business is built off of that foundation.

Business News

The Importance of Authentic Passion in Business

For Matthew Wong, Co-Founder and CEO of Tea and Milk in NYC, channeling passion into creativity is a core operating principle.

Building a Business

Creating a Community with Relatability and Reliability

When it comes to addiction and mental health counseling, the responsibilities go far beyond running a successful business.

Thought Leaders

Celebrating the Inspiring and Resilient Stories of AAPI Business Owners

May is Asian Pacific American Heritage Month, and this month, we're highlighting the stories of Asian business owners and how their culture has impacted their business owner experience

Building a Business

Striking the Perfect Balance: Cultural Integrity and Customer Expectations

Maintaining cultural integrity while meeting customer expectations is not easy - it takes work and dedication. Learn how you can strike the balance in this week's episode.

Thought Leaders

Delivering High-Quality Experiences Under Pressure

Some industries have higher stakes than others. As someone who deals with the pressure of such a high stakes business - in addition to all of the other elements that go into running a successful operation - Nahuel Hilal, owner of Iris Tattoo, has plenty of insights to share.