Katie Borten

As the director of operations of Sisarina, a Washington, D.C.-based branding firm, Katie Borten applies her left-brain strategic planning and organizational skills to keep the firm's wonderland of creativity running smoothly. 

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Growing a Business

Angry Client? Listen and Keep Your Cool.

Dealing with disgruntled clients is part of what it takes to run a business. But it can be draining. Here are a few ways to deal with these unhappy folks.

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