![](https://assets.entrepreneur.com/content/1x1/300/1602113388-Ruth-Bolton-WP-Carey-School.jpg?format=pjeg&auto=webp&width=240&height=240&crop=1:1)
Ruth Bolton
Bio
Dr. Ruth Bolton is Professor of Marketing at the W.P. Carey School of Business at Arizona State University and the author of Service Excellence: Creating Customer Experiences that Build Relationships.
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