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Seth Bailey

Seth Bailey

Guest Writer / Chief Strategy Officer of iTOK

Seth Bailey is iTOK’s Chief Strategy Officer and has more than 18 years of entrepreneurial and leadership experience.

Customer Service

4 Ways to Extend Customer Service Beyond Your 1-800-Number

To fine-tune your customer service, cultivate loyalty with a relationship-building approach that transcends single interactions.
Customer Service

How Customer Service Reps Should Answer The 3 Most Common Questions

In spite of the popularity of online shopping, most people still prefer talking to a live customer representative when they have questions or complaints.
Customer Service

5 Ways to Improve Customer Service for Seniors

Tailoring your customer support to seniors' unique needs will help you build customer loyalty and position your business for success as the demographic continues to grow and change.
Customer Loyalty

The 4 Secrets to Achieving Customer Loyalty

Every business wants loyal customers, yet we often forget how crucial relationships are to our success.