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A Lesson in Apologies from TOMS Shoes

A Lesson in Apologies from TOMS Shoes

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When negative backlash mounted, the folks at TOMS Shoes quickly mobilized to quell the Web tumult. Here are three keys to a great apology.
July 26, 2011 in Public Relations
Gary Vaynerchuk on Being Zinged by CNN's Piers MorganPlay Video

Gary Vaynerchuk on Being Zinged by CNN's Piers Morgan (Video)

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The social media pro talks about his jibbing on cable television.
June 30, 2011 in Getting Press
Insights: The Best Way to Engage Industry InfluencersPlay Video

Insights: The Best Way to Engage Industry Influencers (Video)

Business guru Guy Kawasaki on why a ground-up approach may be a good way to gain traction in your market.
June 20, 2011 in Public Relations

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YouTube Star iJustine Talks About Mistakes and Dealing with Negative CommentsPlay Video

YouTube Star iJustine Talks About Mistakes and Dealing with Negative Comments (Video)

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The video entrepreneur on how brands can use online feedback and reach fans across platforms.
June 2, 2011 in PR Basics
John Jantsch on Reaching Out to Journalists for Media CoveragePlay Video

John Jantsch on Reaching Out to Journalists for Media Coverage (Video)

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The small-business marketer lays out tactics for using new tools to gain access to the press.
May 18, 2011 in Getting Press
How to Get the Press to Write About Your CompanyPlay Video

How to Get the Press to Write About Your Company (Video)

Peter Shankman, founder of Help A Reporter Out, offers five tips to entrepreneurs looking for media coverage.
February 24, 2011 in Getting Press
How to Build Your Own Brand Buzz

How to Build Your Own Brand Buzz

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You don't necessarily need professional help to get the word out. Try these tactics for good old-fashioned self-promotion.
January 25, 2011 in PR Basics
Winning Award Competitions

Winning Award Competitions

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Five steps to find and submit the best application and publicize your win.
January 12, 2011 in Getting Press
Five Steps to Get on a Talk Show

Five Steps to Get on a Talk Show

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How to land a spot on the couches of Oprah or Ellen Degeneres.
December 3, 2010 in Getting Press

How to Pitch Your Company to the Press

Mass e-mails get deleted. Identify one person and draft an individual pitch, instead.
November 24, 2010 in Getting Press
Five Ways to Build Public Speaking into Your Marketing Plan

Five Ways to Build Public Speaking into Your Marketing Plan

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No news to buzz about? Speaking engagements to generate publicity. Here's how to make the most of your efforts.
October 15, 2010 in Public Speaking
Seven Ways to Avoid Brand-Damaging Quotes

Seven Ways to Avoid Brand-Damaging Quotes

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It's easily done if you follow some simple, common-sense guidelines.
July 20, 2010 in Getting Press
How to Handle a PR Crisis

How to Handle a PR Crisis

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Ronn Torossian's advice: Drop everything and deal with it now.
July 19, 2010 in Public Relations
From Nay to Yay

From Nay to Yay

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What to do about bad reviews on customer feedback sites
June 21, 2010 in Public Relations
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