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Customer Loyalty and Retention

Customers Still Furious Over 1-800-Flowers' Valentine's Day Flop
Besieged by a blizzard, New York-based 1-800-Flowers failed to deliver arrangements -- or delivered dead bouquets -- to hundreds of infuriated customers.

Customer Loyalty and Retention Articles and Videos

How to Take Control of Your Business' Online Reputation

How to Take Control of Your Business' Online Reputation

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Four tips you can implement today to improve your ratings on review sites.
October 17, 2013 in Customer Loyalty and Retention
How to Breed Positivity Among Customers and Clients

How to Breed Positivity Among Customers and Clients

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In business, first impressions only happen once. Here's how to make that moment both positive and lasting.
October 15, 2013 in Customer Loyalty and Retention
Netflix Goes Where No Customer Service Has Gone Before

Netflix Goes Where No Customer Service Has Gone Before

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In a lesson to all businesses about how to provide great customer service, a Netflix service rep role-played 'Star Trek' while trying to fix a problem.
October 14, 2013 in Customer Loyalty and Retention
Starbucks' Free Coffee Promotion Isn't Actually About Ending the Government Shutdown

Starbucks' Free Coffee Promotion Isn't Actually About Ending the Government Shutdown

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Starbucks appears to be sending a message about cooperation to lawmakers in Washington, but it's really just getting more customers into its stores.
October 9, 2013 in Customer Loyalty and Retention
Why Your Customers' Cravings Are Your Key to Success

Why Your Customers' Cravings Are Your Key to Success

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Knowing what customers want and delivering will help you gain market share fast. Here's how.
October 2, 2013 in Customer Loyalty and Retention
REI Ditches Its Lifetime Warranty: Good or Bad Idea?

REI Ditches Its Lifetime Warranty: Good or Bad Idea?

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Rugged outfitter REI recently jettisoned its lifetime warranty -- putting an end to being able to return decades-old camping gear. Think it'll be a good strategy for the retailer?
September 25, 2013 in Customer Loyalty and Retention
Stellar Customer Service Keeps Upscale Lingerie Shop in Business

Stellar Customer Service Keeps Upscale Lingerie Shop in Business

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This Denver-based small shop has weathered tough times by showing their customers that they care.
September 8, 2013 in Customer Loyalty and Retention
Angry Customer Used Promoted Tweets to Chastise British Airways

Angry Customer Used Promoted Tweets to Chastise British Airways

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A miniature PR fiasco unfolded on Monday night as a British Airways customer used promoted tweets to publicly reprimand the airline for losing his father's luggage. Here's what happened.
September 4, 2013 in Customer Loyalty and Retention
Stop Losing Money and Focus on Customer Service (Infographic)

Stop Losing Money and Focus on Customer Service (Infographic)

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Your customers probably don't like you as much as you think. Here's a look at how improving customer service can boost your bottom line.
September 3, 2013 in Customer Loyalty and Retention
Billabong's Wipeout: Surfwear Brand Now Worthless

Billabong's Wipeout: Surfwear Brand Now Worthless

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Over the past six years, Billabong has erased billions of dollars in investor value. Its latest year-end financial report delivers the worst news yet.
August 28, 2013 in Customer Loyalty and Retention
6 Ways to Get Customers Hooked and Raving About Your Brand

6 Ways to Get Customers Hooked and Raving About Your Brand

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Your customers are your most powerful, most affordable marketing tool. Here's how to develop and strengthen your relationship with them.
August 21, 2013 in Customer Loyalty and Retention
5 Ways to Turn Customer Leads Into Cash (Infographic)

5 Ways to Turn Customer Leads Into Cash (Infographic)

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Use the summer slowdown to revamp your lead management system. Here are five tips to get you started.
August 14, 2013 in Customer Loyalty and Retention
15 Tips for Improving Customer Loyalty

15 Tips for Improving Customer Loyalty

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Give customers a great experience, don't screw stuff up and other timeless advice.
How to Give Your Customers Exactly What They Want (Infographic)

How to Give Your Customers Exactly What They Want (Infographic)

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If you take very good care of your customers, they can become evangelists for your business.
How One Business Fulfilled a Ridiculous Customer Request

How One Business Fulfilled a Ridiculous Customer Request

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A Texas hotel goes above and beyond to make the stay of an audacious lodger one he'll fondly remember.
3 Simple Ways to Keep Your Customers Happy

3 Simple Ways to Keep Your Customers Happy

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The star of the Style Network's 'Resale Royalty' offers valuable lessons in customer retention.
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