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Customer Loyalty and Retention

Lessons in Avoiding Size Bias From N.J. Governor Christie to Abercrombie & Fitch
New Jersey Governor Chris Christie's weight loss, and Abercrombie & Fitch CEO's refusal to carry plus sized clothing have placed weight issues in the spotlight. Three tips on how to make sure your business is size-neutral.

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January 3, 2013 in Customer Loyalty and Retention
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As the holidays bring out more disgruntled shoppers, it's important to be sensitive and avoid alienating them. Here's how.
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Belly's loyalty program offers fun ways to interact with customers and helps build new clientele.
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In this special 'Ask Entrepreneur' feature, insight on how to develop relationships without appearing overly aggressive.
November 13, 2012 in Customer Loyalty and Retention
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Customers that have recently moved to a neighborhood outspend established residents at local small businesses.
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Gary Vaynerchuk on Turning Customer Complaints into OpportunitiesPlay Video

Gary Vaynerchuk on Turning Customer Complaints into Opportunities (Video)

The serial entrepreneur explains why you should be thrilled when consumers bash your brand.
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September 13, 2012 in Customer Loyalty and Retention
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60 Second Solutions

How to Learn 'Tech Speak'

How to Learn 'Tech Speak'

Need to communicate with your developers? Expert Nelly Yusupova offers these three tips on how to become more tech li...
Presented by
Mark Cuban Ben Kaufman Alexander Mendeluk Bret Michaels Scott Heiferman

Mark Cuban

Owner, Dallas Mavericks
"I love to compete. I want to get out there and kick your ass in the business world. That is what inspires me."

Ben Kaufman

Founder, Quirky Inc.
"I'm inspired by the Empire State Building. Probably not many people know that it was built in one year and 45 days."

Alexander Mendeluk

Co-founder of SpiritHoods
"When I see people bridging the gap between the limitations that the 'real world' imposes and what they realize they can manifest."

Bret Michaels

Musician, entrepreneur
"The secret to success lies in the gap between dream and reality."

Scott Heiferman

Meetup Co-founder
"I'm more inspired by the 20-somethings who are going to change the world. They have much less respect for the status quo and are seeing the world in a fresh way, many of them."
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