Customer Loyalty and Retention
Recent Posts in Customer Loyalty and Retention
Only You Can Prevent Cringe-Worthy Customer Service
BY Carol Tice
Two-thirds of American consumers have walked out of a store due to bad customer service. Here's how you can prevent pushing customers away.
Small Business Lessons from Netflix's Pricing Debacle
BY Carol Tice
Movie-rental company Netflix raised its prices last week, and its customers have set the Internet aflame with their ire. Here are six lessons for business owners from this pricing debacle.
Enchant and Engage More Customers With Social Media
BY Jason Fell
Marketing strategist Guy Kawasaki offers social media tips for small-business owners.Project Grow
How Your Business Can Build Customer Loyalty -- and Profits
BY Carol Tice
Better customer service can cultivate a more profitable business. Here are a few tips for building customer loyalty.
Seven Tips for Building Customer Loyalty
BY Micah Solomon
Treat returning customers right and they'll return the favor.
What's Behind Products That Customers Fall in Love With
BY Virginia Postrel
You don't want customers to just buy your product--you want them to get emotional about it.
Four Steps to Launching a Loyalty Program
BY Roger L. Brooks
Structured programs can help you grow your business, retain customers and trump the competition.
Review: Capsule, CRM for Small Business
BY Jonathan Blum
The pros and cons of an online tool that focuses on managing the sales pipeline.
Marketing a Seasonal Business All Year 'Round
BY Gail Goodman
Make fall a fruitful time even if your business runs hot and cold.
Loyalty Marketing in Action
BY Roger L. Brooks
What you can learn from Neiman Marcus' loyalty programThe Art of Feel-Good Loyalty Incentives
BY Roger L. Brooks
Reward your customers -- they'll reward you with repeat business.Six Ways to Create a Memorable Customer Experience
BY Sydney Barrows
The devil is in the details--are you paying attention to the 'little things?'What's in It for Me?
BY Sydney Barrows
Five steps to creating a customer-focused experience that will set you apart from the crowd.Five Ways to Show Customers You Care
BY Gail Goodman
Show them love year-round, and they'll return the favor.Ads by Google
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