Customer Loyalty and Retention
New Jersey Governor Chris Christie's weight loss, and Abercrombie & Fitch CEO's refusal to carry plus sized clothing have placed weight issues in the spotlight. Three tips on how to make sure your business is size-neutral.
Recent Posts in Customer Loyalty and Retention
How to Launch a Successful Brand Ambassador Initiative
BY Alanna Francis
You don't need a giant ad budget to get your customers pumped up about your company. Sometimes all you need are a few super fans.
Web Startup Helps Track Customer Reviews
BY Gwen Moran
Revinate helps hoteliers track customer reviews from across the web by pulling reviews from top hospitality sites and feedback from social media.
When Bad Online Reviews Cost Business
BY Lindsay LaVine
A Washington, D.C., contractor sues a dissatisfied customer for $750,000 over a negative Yelp review.
5 Tips for Coping with Cranky Customers
BY Lisa Girard
As the holidays bring out more disgruntled shoppers, it's important to be sensitive and avoid alienating them. Here's how. How to Add Personality to Your Loyalty Program
BY Dan O'Shea
Belly's loyalty program offers fun ways to interact with customers and helps build new clientele. Gary Vaynerchuk on Keeping it Real With Customers
BY Gary Vaynerchuk
In this special 'Ask Entrepreneur' feature, insight on how to develop relationships without appearing overly aggressive. Why Your New Neighbors May Hold the Key to Your Business Success (Infographic)
BY Kathleen Davis
Customers that have recently moved to a neighborhood outspend established residents at local small businesses. How to Build Trust to Pave the Road to Wealth
BY Dan S. Kennedy and Matt Zagula
Your relationship with customers is crucial to building your business, attracting profits and achieving long-term success. How to Break Bad News to Clients
BY Nadia Goodman
Three tips for delivering bad news without hurting the client relationship, or your credibility.Play Video Gary Vaynerchuk on Turning Customer Complaints into Opportunities (Video)
The serial entrepreneur explains why you should be thrilled when consumers bash your brand. How Increasing Interaction Helps Retain Customers
BY Logan Kugler
A guru of entrepreneurship tunes into her customers' concerns, and leaves a lasting impression. How to Calculate the Lifetime Value of a Customer
BY Brad Sugars
Crunch the numbers to decide how much you are willing to spend to secure a customer for life. How a Lean Startup Can Keep Customers
BY Steve Blank and Bob Dorf
You have customers for your new mobile app or retail website. Here's how to fight churn. Seven Tips for Coping with Customer Questions
BY Carol Tice
Customers always have questions, and often they are very bizarre. Here are tips on how to make sure you address them effectively.Ads by Google
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