Customer Service

Customer Service Articles and Videos

Why Americans Hate Their Internet Service Providers (Infographic)
Technology

Why Americans Hate Their Internet Service Providers (Infographic)

Americans are obsessed with their Internet, which makes it sting all the worse that the companies that provide Internet are expensive, unresponsive and because of their relative monopoly, in no hurry to improve their operations.
5 Ways to Build Bonds With Customers Using the Old-School Telephone
Technology

5 Ways to Build Bonds With Customers Using the Old-School Telephone

Customers just want to pick up the phone when they need help with their problem.
6 Ways to Retain Ecommerce Customers
Technology

6 Ways to Retain Ecommerce Customers

These strategies can help you keep customers coming back.
10 Lessons Every Entrepreneur Must Learn
Grow Your Business

10 Lessons Every Entrepreneur Must Learn

Building a long-term, healthy and sustainable business isn't the result of magic, but understanding the importance of adapting and growing.
5 Ways to Provide Personalized Service to Small Companies -- Profitably
Marketing

5 Ways to Provide Personalized Service to Small Companies -- Profitably

Efficiently offer a high-touch customized experience to customers in a manner that resonates with the way they want to interact.
The Customer Is Mostly Wrong
Marketing

The Customer Is Mostly Wrong

When it comes to a product's vision, turn the popular idiom on its head. Customers are often poor judges of their own needs.
Right or Wrong, You’re Not Going to Win the Argument With the Customer
Grow Your Business

Right or Wrong, You’re Not Going to Win the Argument With the Customer

Your profits may take a hit, but it's usually better to just refund or credit a client who feels wronged.
Do Unique Titles Change the Way We See Job Roles?
Grow Your Business

Do Unique Titles Change the Way We See Job Roles?

Singular titles can play a part in highlighting a unique corporate culture. This can help companies find the right people and vice versa.
The Secret to Winning the Customer Service Battle in Ecommerce
Grow Your Business

The Secret to Winning the Customer Service Battle in Ecommerce

To be successful in today’s online marketplace, web stores need to focus on delivering the full customer experience.
The Secret to Outstanding Customer Service
Grow Your Business

The Secret to Outstanding Customer Service

Customer service comes down to answering two very simple questions.
To Keep Buyers From Cheating on You, Always Be Loyal to Them
Marketing

To Keep Buyers From Cheating on You, Always Be Loyal to Them

Stop thinking 'close the deal' and start thinking 'begin the relationship.'
Create an Unforgettable Customer Experience With These 5 Tips
Grow Your Business

Create an Unforgettable Customer Experience With These 5 Tips

Small businesses may think they have a disadvantage when it comes to competing against the big guns but one place they can shine is in delivering exceptional customer service.
Can a Food Blogger Force Starbucks to Change Its Pumpkin Spice Latte?
Franchises

Can a Food Blogger Force Starbucks to Change Its Pumpkin Spice Latte?

Vani Hari has already convinced Subway and Chick-fil-A to make big changes. Now, she's taking on Starbuck's favorite fall drink.
How the 10-Foot Rule Can Help You Win Customers
Grow Your Business

How the 10-Foot Rule Can Help You Win Customers

Managers and employees: Take note of this simple but powerful practice.
6 Ways to Make Your Customer Service Better
Grow Your Business

6 Ways to Make Your Customer Service Better

Happy clients will not only buy more from you, they'll tell their friends.
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