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Customer Service

Customer Service Articles and Videos

The Best Way to Win Repeat Customers

The Best Way to Win Repeat Customers

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In this special 'Ask Entrepreneur' feature, entrepreneur Gary Vaynerchuk explains why you should focus on farming instead of hunting when it comes to getting that new customer to buy again.
November 29, 2012 in Customer Service
3 Ways to Build Consumer Trust

3 Ways to Build Consumer Trust

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Grow your business by fostering your customer's trust with these tips.
October 9, 2012 in Customer Service
Oops, My Bad! 5 Ways Your Business Can Improve by Admitting to Mistakes

Oops, My Bad! 5 Ways Your Business Can Improve by Admitting to Mistakes

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No matter how much you try, you will make mistakes. But they can help to improve your company's effectiveness and reputation if you handle them well.
September 21, 2012 in Customer Service
Richard Branson on the Secret to Exceeding Customer Expectations

Richard Branson on the Secret to Exceeding Customer Expectations

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When it comes to customer service, training front-line employees can be your power tool.
July 16, 2012 in Customer Service
How Rapportive Helps Businesses Manage Customer Relationships

How Rapportive Helps Businesses Manage Customer Relationships

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The company's Gmail add-on makes for a sleek social CRM tool.
June 26, 2012 in Customer Service
What a Trip to LAX Taught Me About Customer Service

What a Trip to LAX Taught Me About Customer Service

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When traveling on business, you can sometimes turn an inconvenience into valuable business insights. Here are four from a recent lousy trip.
June 7, 2012 in Customer Service
Seven Ways to Keep Angry Customers (Like Me) Happy

Seven Ways to Keep Angry Customers (Like Me) Happy

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When customer service goes wrong, I am irate. Here's how to keep angry customers like me from storming out of your real or virtual store, never to return.
February 22, 2012 in Customer Service
Three Ways to Keep Your Customers Coming Back

Three Ways to Keep Your Customers Coming Back

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Entrepreneurs share their best strategies for turning existing clients into the most loyal ones.
December 29, 2011 in Customer Service
Seven Simple Tips to Get Honest Customer Feedback Online

Seven Simple Tips to Get Honest Customer Feedback Online

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Looking for more and better input on your products or services? Consider these ideas -- and skip those annoying pop-up surveys.
November 7, 2011 in Customer Service
'Cake Boss' Asks: Are You Judging Your Customers?

'Cake Boss' Asks: Are You Judging Your Customers?

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'Cake Boss' Buddy Valastro of Carlo's Bakery shows why his business is a success. No matter how weird the request, his customers are always right.
November 3, 2011 in Customer Service
Why Facebook's Friends May Fade

Why Facebook's Friends May Fade

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While its customer satisfaction score jumped by 3 percent in 2011, Facebook continues to disappoint the masses.
July 22, 2011 in Customer Service
Insights: How to Enchant CustomersPlay Video

Insights: How to Enchant Customers (Video)

Guy Kawasaki, author of 'Enchantment,' talks about how to turn customers into fans.
June 18, 2011 in Customer Service
Gary Vaynerchuk on What Caring Looks Like to CustomersPlay Video

Gary Vaynerchuk on What Caring Looks Like to Customers (Video)

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The entrepreneur and social media guru talks about the need for transparency in business with Bryan Ellliott for 'Behind the Brand.'
June 16, 2011 in Customer Service
Insights: How to Improve Customer ServicePlay Video

Insights: How to Improve Customer Service (Video)

Celebrated author Guy Kawasaki offers advice on creating a better customer experience.
June 16, 2011 in Customer Service
Guy Kawasaki on the Art of Enchantment

Guy Kawasaki on the Art of Enchantment

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The business guru shares his views on how to be really winning.
April 26, 2011 in Customer Service
How to Harness the Power of Social Media Feedback

How to Harness the Power of Social Media Feedback

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Engaging with consumers enables owners to assess a product's strengths and weaknesses.
March 22, 2011 in Customer Service
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