Customer Service

Customer Service Articles and Videos

Delivering World-Class Service on a Startup Budget
Starting a Business

Delivering World-Class Service on a Startup Budget

Top-notch customer service doesn't need to be costly. Here are three ways new ventures can provide amazing service without breaking the bank.
5 Things Your Business Must Stop Doing to Be Successful
Grow Your Business

5 Things Your Business Must Stop Doing to Be Successful

Valuing customers, trusting employees and staying focused on the vision are what we should be doing, or at least resume doing.
This Might Be the Most Infuriating Customer Service Call Ever
Social Media

This Might Be the Most Infuriating Customer Service Call Ever

No one likes losing business, but that doesn’t mean you should berate your customers.
2 Principles That Will Change the Life of Your Business
Lifestyle

2 Principles That Will Change the Life of Your Business

Whatever your business, Integrity and service are your best offerings.
Afraid to Put Your Contact Info on Your Site? You Could Be Losing Sales.
Marketing

Afraid to Put Your Contact Info on Your Site? You Could Be Losing Sales.

If you run any type of online business, your customers – and the media – need to be able to contact you quickly and easily.
4 Things Remarkable Startups Have In Common
The 'Treps

4 Things Remarkable Startups Have In Common

Great ideas are a dime a dozen. The startups that succeed focus on these four things.
How You, the Local Business Owner, Can Take on Amazon
Grow Your Business

How You, the Local Business Owner, Can Take on Amazon

You can slay the online giant (somewhat) -- by doing these eight things consistently.
How to Increase Your Customer Referrals
Marketing

How to Increase Your Customer Referrals

Referrals from satisfied customers are the lifeblood of many business. Try these smart strategies to increase your word-of-mouth marketing.
What Kind of Trees Are the Customers You're Serving?
Marketing

What Kind of Trees Are the Customers You're Serving?

Client service is something that should be cultivated from the inception of a company -- not considered a form of damage control.
5 Ways to Woo Customers With Special Attention
Grow Your Business

5 Ways to Woo Customers With Special Attention

Adding personalized touches to customer interactions can help not only develop a strong relationship but also snag future sales.
10 Stories of Unforgettable Customer Service
Grow Your Business

10 Stories of Unforgettable Customer Service

Inspirational stories of great people and companies going above and beyond.
The 5 Irrefutable Principles of Selling
The 'Treps

The 5 Irrefutable Principles of Selling

The more you are willing to give, the less you will need to "sell.''
It's Time to 'Untrain' Your Sales Force
Grow Your Business

It's Time to 'Untrain' Your Sales Force

If your sales team is still operating under tradition, they need to adapt to today’s buyers.
Bot or Person? The Customer Automation Conundrum.
Technology

Bot or Person? The Customer Automation Conundrum.

Frustration with "touch one for this, two for that'' may be driving away customers. Helpful automation geared to your demographic will bring them back.
3 Social Media Rules Most Entrepreneurs Don't Follow
Social Media

3 Social Media Rules Most Entrepreneurs Don't Follow

With a little effort, you can build a reputation through social media as someone who values customer service and works hard to answer consumer questions.
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