Editor's Picks
Cultivate Stronger Customer Bonds
4 ways to market effectively in a downturn and maximize customer feedback.
Keep Your Customers From Straying
Follow these 8 simple methods of building business relationships that last.
Good Customer Service Alone Doesn't Win Referrals
Don't wait around for your excellent service to pay off. Instead, build a network for word-of-mouth marketing.
The Personal Touch
Boost sales by getting to know your online customers, no matter where they are.
Managing for Great Customer Service
Developing Your Company's Credo
Inspiring your employees to provide great customer service starts with figuring out just what you stand for.
Teaching Good Customer Service
Follow these tips to ensure that all your employees understand the value of good customer service.
Internal Customer Service: Getting Your Organization to Work Together
Great customer service isn't just about serving the people outside your company.
More Articles
Stop Trying to Close and Enjoy the Ride
Instead of giving clients the hard sell, just be helpful.
Value + Simplicity = Success
The keys to success in business are old as time. Add value and keep it simple.
Give Your Marketing a Fall Lift
Check in with customers today to prepare for tomorrow's holiday season.
Focus on Core Customers
Be committed to them, and they'll deliver new clients to you.
Keep Your Regulars Happy
10 tips to keep your regulars coming back-- and for picking up new ones along the way
Want the Sale? Offer a 'Test Drive'
Give customers a chance to fall in love by offering samples or demonstrations.
Do a Sales Job on Yourself
Resolve to put your customers' interests first and watch your sales increase.
Adding Value: The Future of Marketing
Cut through the advertising noise by marketing with meaning.
Celebrate Your Customers
Instead of saying 'thank you,' show customers some real appreciation by giving them your time.
Give Your Website a Personal Touch
Use these 3 tips to connect with your online customers.
Growing Green Revenues
How alligning value with values can win sales in the office supply industry
Is Every Customer a Good Customer?
Not always. Have a process in place to fire troublesome clients.