Editor's Picks
Cultivate Stronger Customer Bonds
4 ways to market effectively in a downturn and maximize customer feedback.
Keep Your Customers From Straying
Follow these 8 simple methods of building business relationships that last.
Good Customer Service Alone Doesn't Win Referrals
Don't wait around for your excellent service to pay off. Instead, build a network for word-of-mouth marketing.
The Personal Touch
Boost sales by getting to know your online customers, no matter where they are.
Managing for Great Customer Service
Developing Your Company's Credo
Inspiring your employees to provide great customer service starts with figuring out just what you stand for.
Teaching Good Customer Service
Follow these tips to ensure that all your employees understand the value of good customer service.
Internal Customer Service: Getting Your Organization to Work Together
Great customer service isn't just about serving the people outside your company.
More Articles
7 Ways to Get Great Referrals
Word of mouth is the best form of advertising. Here's how to take advantage of it.
Make the Most of Bad News
Learn to embrace negative feedback and use it as a competitive edge.
Get Your Service Business Off the Ground
Even if your product doesn't exist yet, you still have to find ways to sell it.
10 Marketing Trends for 2010
Use these tips to bring every aspect of your message to a worldwide audience.
Connect With Your Customers
Keep them happy--or someone else will make sure they are.
Time to Audit Your Image
It's all in the details--from the friendliness of reception to your office decor.
The Year Ahead for General Motors
GM President Bob Lutz offers a glimpse of the battered auto manufacturer's 2010 to-do list.
When Customer Focus Becomes Predatory
If your goal is sales--and not customer satisfaction--you've become a vulture.
Call Centers Go Virtual
A VoIP service provider that's really more of a virtual call-center enabler
Rewarding the Repeaters
Loyalty programs can keep your best customers coming back for more.
Give Them More to Love
To keep your customers coming back, provide more reasons to appreciate what you offer.
Get the Real Story on Networking Groups
Overcome the self-imposed roadblocks holding you back from networking success.