Free Tools


More Resources
Free Newsletters
Free e-book with your subscription
Starting a Biz
Sales & Marketing
Growing a Biz
Tech/e-Business
Franchise News
Book Sampler
Home > Sales > Customer Service

Customer Service

Why Your Customer Count May Not Matter
Rather than planting new accounts, cultivate the relationships with the customers you already have.

Editor's Picks

The Future of Customer Service
Mobile technology is changing the way consumers search for answers.

Biggest Customer Service Blunders of All Time
These five common mistakes trip up a lot of businesses. Our customer service expert offers his tips on correcting the problems.

Why Your Customer Count May Not Matter
Rather than planting new accounts, cultivate the relationships with the customers you already have.

Winning Over 'Impossible' Prospects
Solve the mystery of overcoming difficult clients.


Managing for Great Customer Service

Developing Your Company's Credo
Inspiring your employees to provide great customer service starts with figuring out just what you stand for.

Teaching Good Customer Service
Follow these tips to ensure that all your employees understand the value of good customer service.

Internal Customer Service: Getting Your Organization to Work Together
Great customer service isn't just about serving the people outside your company.


More Articles
5 Fatal Mistakes for Small Retailing
Increase your odds of success by avoiding these potential pitfalls.

Selling is Not About You
The more you focus on your customers' needs, the easier selling gets.

The Cost of Customer Loyalty
When Paige's favorite local coffee shop made a few too many changes, it forced customers away. How can you avoid this same mistake?

The Trust Factor
Win your customers’ faith by learning the 5 key components of trust.

Reconnect With Your Prospects
Don’t wait to get back in touch with old prospects--now’s the time!

Do You Trust Me?
Learn the ins and outs of building trust, believing in others and spotting the marks of a disingenuous dealer.

The Sure-Fire Way to Create Your Competitive Advantage
Wanna outperform your competition? You can do it every time by implementing this four-part plan from a customer-service specialist.

Building Client Relationships
Cultivating client relationships goes beyond good customer service—if you truly care about your clients, then they’ll care about you.

Relating to Customers
Want to improve business? The secret is in how you relate to customers.

Create a Product Your Customers Will Want
Are more features what your customers really want? Try to make your product do too much, and it may end up doing nothing at all.

Giving Control to Customers
Your customers are your livelihood, so why don't you let them have their say?

Add Click-to-Call to Your Site
Connect with customers by adding a click-to-call feature to your site.





The Key to Retaining Sales Talent
Good salespeople are worth their weight in gold. That's why it pays to reward them with a pair of golden handcuffs.

Related Products
Killer Customer Care
How to provide five-star customer service that will double and triple your profits

Customer Service From the Inside Out Made Easy
Turn employees into customer service champions and make your business a hot spot