YouTube, Google and Gmail services recover after suffering global crash

The massive failure affected countries in Europe, Asia and Latin America, as well as the United States and Australia.
YouTube, Google and Gmail services recover after suffering global crash
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This article was translated from our Spanish edition using AI technologies. Errors may exist due to this process.

After suffering a global drop that affected millions of users, Alphabet Inc's services, such as YouTube and Google , including Drive, Meet, Maps and more, recovered this Monday for most of those affected, as reported on the site. Google website.

According to the DownDetector portal, focused on monitoring interruptions, the failures began around 11:50 GMT (5:50 hours, Central Mexico time) . More than 12,000 YouTube users were affected in various parts of the world, mainly in Europe, in countries such as the UK, Germany, Greece, Portugal, France, Poland and Russia.

Technical problems were also recorded in the Asia-Pacific region, with reports from Japan, India, Indonesia and Australia. In America, services fell in the United States and several Latin American nations, mainly Brazil, Argentina, Peru, Colombia and Mexico.

"We are back and working!" YouTube reported via Twitter this morning. Shortly before, the video platform confirmed that many of its users had problems accessing the platform for almost an hour.

In Google's case, the outages affected some of its most popular services, including Gmail, Google Drive, Google Maps, Google Play, Google Home, and Google Cloud.

Google Hangouts, Google Duo, Google Chats, Google Meet and Google Classroom services were also down. That is, the resources most used during the COVID-19 pandemic by students who take online classes and workers who perform home office .

According to the monitoring site , 90% of affected users reported that they were unable to log into Google. 9% noted that browser search is not working.

One of the reported problems is that when you try to access your account, you receive messages such as: “Your Google account could not be found” or “Something went wrong”.

Although the company has not commented on the matter, the page that summarizes the activity of its platforms showed a couple of hours ago that all services were inactive. However, around 8:00 a.m. (GMT-6), all services   of the technology company were already restored, as reported by the firm on the same site.


In relation to the interruption of the authentication system suffered today, a Google spokesperson shared the company's position.

" Today at 3:47 AM (Pacific Time), Google experienced an authentication system outage for approximately 45 minutes due to an internal storage quota issue. Services that require users to log in experienced high error rates during this period. The authentication system issue was resolved at 4:32 AM Pacific Time. All services are back on track. We apologize to everyone affected. We will conduct a thorough follow-up to ensure this issue does not recur in the future , "the company said in a statement.

They also clarified that the worldwide failure was not the result of some cyberattack , but an internal problem with the management fee of the authentication system. They explained that they deactivated the management system "while we carry out an investigation and we will ensure that the failure does not occur again ." Some services, such as Gmail queue messages, were sent after the authentication system returned to normal operation, they added in the statement.

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