Building a Business
To Make a Big Impression Keep These Tiny Words Out of Your Presentations
Filler words undermine credibility and give audiences the impression the speaker hasn't prepared well. Careful rehearsal pays big dividends.
Jacqueline Whitmore is an etiquette expert and founder of the Protocol School of Palm Beach in Palm Beach, Fla. She is the author of Poised for Success: Mastering the Four Qualities That Distinguish Outstanding Professionals (St. Martin's Press, 2011) and Business Class: Etiquette Essentials for Success at Work (St. Martin's Press, 2005).