Patrick Proctor is vice president of operations at Stash Tea Co. in Portland, Ore., and is an experienced organizational development, HR and strategic business planning leader. He writes about workplace issues.
About Patrick Proctor
More From Patrick Proctor
Ready For Anything
How to Muster Your Comeback After Letting People Down
These seven points will help you forge ahead with confidence and want to work with you again.
Ready For Anything
Want to Leave a Lasting Legacy? Read This.
As departing CEO, you will leave a legacy -- but will it be the one you desire?
Corporate Social Responsibility
10 Steps to a Dynamic Corporate Responsibility Annual Report
A good corporate social responsibility program gives you bragging rights you shouldn't overlook.
Firing
How Pruning Can Help Build an Awesome Workplace Culture
Stay focused on your top performers, keep observant of those who aren't, and you'll be stronger for it over the long haul
Corporate Social Responsibility
Profit Is Not Enough for a Great 21st-Century Business
Why corporate philanthropy is a must-have for a thriving company of today.
Ready For Anything
A Plea for More Executives to Do Pro Bono Work
When customers see a business leader taking seriously the act of giving back, this is good for the company's mission, brand and workplace culture.
Crisis Management
Worried About Managing a Company Crisis? Take These 4 Proactive Steps
Do advance planning and you'll be able to bring structure, organization and calm if a disaster strikes your firm.
Mission Statement
A Company Really Clicks When Mission, Brand and Culture Converge
For an organization to enjoy long-term, sustained growth, all three elements need to work in harmony.
Ready For Anything
6 Keys to Developing Millennials Into Managers
Yes, you can mentor and coach Generation Y employees to assume leadership roles.
Customer Engagement
7 Damaging Myths About Customer Engagement to Promptly Discard
Instead of guessing your way through your relationships with customers, have a better understanding of what they want and expect.
Ready For Anything
5 Steps to Getting Better Employee Feedback (Even If You Hate It)
As an entrepreneur, feedback from your employees allows you to grow as a founder and lead your company down a successful path.
Ready For Anything
Soar Above, Rather Than Survive, a Product Recall
Fitbit is the latest company that instituted a recall. Did it do it right? Also, seven steps to implement a recall program in your business.
Growth Strategies
Listen Up: How to Respond to Customer Complaints
Set up the proper processes to receive feedback in advance for sustained positive outcomes.