Tesla Just Got an F, But at Least Kanye West Loves His Car The rapper is a satisfied customer even though others take issue with the company.

By Nina Zipkin

The Washington Post | Getty Images

For the second time this year, Tesla last week had to halt production of its Model 3 vehicle to address and alleviate bottlenecks in its pipeline. It had been making 2,000 of the cars a week instead of its goal of 5,000. This came a month after a voluntary recall of 123,000 Model S cars due to an issue with steering technology.

It's a situation that has Elon Musk sleeping on the factory floor, but those aren't the only issues plaguing the car company.

The Better Business Bureau recently gave Tesla an F for how it handles customer complaints. The organization shared with Mercury News that out of 65 complaints about the company that the bureau was made aware of, 23 were resolved; 10 got a response from Tesla but weren't resolved to the customer's satisfaction; in 17 complaints, Tesla responded to the issue but the customer was not happy with the response or didn't tell the bureau about the outcome; and for 15 complaints, Tesla did not provide a response.

Related: 3 Entrepreneurial Lessons to Learn From Kanye West

A Tesla spokesperson told Mercury News, "While we can always do even better, the BBB numbers are based on a tiny number of customer issues dating back several years, most of which were resolved a long time ago. Everything we've achieved is due in large part to the goodwill of our customers, so this is something we care deeply about."

But while the BBB is concerned that the car maker isn't meeting the needs of its customers, some famous faces are still fans of Musk's products, including Kanye West. The rapper, who has been quite active on social media of late, took to Twitter to sing the company's praises.

So, win some, lose some?
Nina Zipkin

Entrepreneur Staff

Staff Writer. Covers leadership, media, technology and culture.

Nina Zipkin is a staff writer at Entrepreneur.com. She frequently covers leadership, media, tech, startups, culture and workplace trends.

Want to be an Entrepreneur Leadership Network contributor? Apply now to join.

Editor's Pick

Most Popular

See all
Leadership

Lead From the Top: 5 Core Responsibilities of a CEO

Knowing exactly what the chief executive's role entails is critical for steering a company to success.

By Joel Trammell
Side Hustle

This Couple Started a Side Hustle to Improve a 'Terribly Made' Bathroom Essential. Now the Business Earns More Than $3 Million a Year.

Michael Fine and Lisa Schulner-Fine launched lifestyle brand Quiet Town in 2016 and have been growing it ever since.

By Amanda Breen
Social Media

Learn How to Become a Successful Online Content Creator for Only $35

Discover ways to use AI to make viral videos, a successful blog and more, plus the principles behind freelancer and entrepreneur success.

By Entrepreneur Store
Leadership

I've Seen 25 Years of Change in My Career — These 3 Lessons Every Business Owner Should Know

The business world moves fast, and you're already behind if you're not keeping up!

By Cara Sloman
Business Ideas

70 Small Business Ideas to Start in 2025

We put together a list of the best, most profitable small business ideas for entrepreneurs to pursue in 2025.

By Eve Gumpel
Marketing

If You're Using ChatGPT This Way as a Marketer, You're Missing Out on Its Full Potential. Here's How to Maximize Your Results.

The real value of AI isn't in what you ask — it's in how you shape the conversation. Mastering prompt interactions means better content, sharper thinking and fewer generic outputs.

By Scott Baradell