Tesla Just Got an F, But at Least Kanye West Loves His Car

The rapper is a satisfied customer even though others take issue with the company.

learn more about Nina Zipkin

By Nina Zipkin

The Washington Post | Getty Images

For the second time this year, Tesla last week had to halt production of its Model 3 vehicle to address and alleviate bottlenecks in its pipeline. It had been making 2,000 of the cars a week instead of its goal of 5,000. This came a month after a voluntary recall of 123,000 Model S cars due to an issue with steering technology.

It's a situation that has Elon Musk sleeping on the factory floor, but those aren't the only issues plaguing the car company.

The Better Business Bureau recently gave Tesla an F for how it handles customer complaints. The organization shared with Mercury News that out of 65 complaints about the company that the bureau was made aware of, 23 were resolved; 10 got a response from Tesla but weren't resolved to the customer's satisfaction; in 17 complaints, Tesla responded to the issue but the customer was not happy with the response or didn't tell the bureau about the outcome; and for 15 complaints, Tesla did not provide a response.

Related: 3 Entrepreneurial Lessons to Learn From Kanye West

A Tesla spokesperson told Mercury News, "While we can always do even better, the BBB numbers are based on a tiny number of customer issues dating back several years, most of which were resolved a long time ago. Everything we've achieved is due in large part to the goodwill of our customers, so this is something we care deeply about."

But while the BBB is concerned that the car maker isn't meeting the needs of its customers, some famous faces are still fans of Musk's products, including Kanye West. The rapper, who has been quite active on social media of late, took to Twitter to sing the company's praises.

So, win some, lose some?

Nina Zipkin

Entrepreneur Staff

Staff Writer. Covers leadership, media, technology and culture.

Nina Zipkin is a staff writer at Entrepreneur.com. She frequently covers leadership, media, tech, startups, culture and workplace trends.

Related Topics

Editor's Pick

Everyone Wants to Get Close to Their Favorite Artist. Here's the Technology Making It a Reality — But Better.
The Highest-Paid, Highest-Profile People in Every Field Know This Communication Strategy
After Early Rejection From Publishers, This Author Self-Published Her Book and Sold More Than 500,000 Copies. Here's How She Did It.
Having Trouble Speaking Up in Meetings? Try This Strategy.
He Names Brands for Amazon, Meta and Forever 21, and Says This Is the Big Blank Space in the Naming Game
Business News

These Are the Most and Least Affordable Places to Retire in The U.S.

The Northeast and West Coast are the least affordable, while areas in the Mountain State region tend to be ideal for retirees on a budget.

Business News

I Live on a Cruise Ship for Half of the Year. Look Inside My 336-Square-Foot Cabin with Wraparound Balcony.

I live on a cruise ship with my husband, who works on it, for six months out of the year. Life at "home" can be tight. Here's what it's really like living on a cruise ship.

Business News

American Airlines Sued After Teen Dies of Heart Attack Onboard Flight to Miami

Kevin Greenridge was traveling from Honduras to Miami on June 4, 2022, on AA Flight 614 when he went into cardiac arrest and became unconscious mid-flight.

Thought Leaders

The Collapse of Credit Suisse: A Cautionary Tale of Resistance to Hybrid Work

This cautionary tale serves as a reminder for business leaders to adapt to the changing world of work and prioritize their workforce's needs and preferences.

Business Solutions

Learn to Build a ChatGPT Bot for Only $30

If you want to see what AI can do for your business, grab this course bundle today.