Business News
Airbnb’s Brian Chesky Shares the Moment of Crisis That Turned Him Into a Real CEO
After Airbnb guests vandalized a host’s apartment, Chesky says he faced a "moment of truth."
By Sherin Shibu
brian chesky
Business News
Airbnb’s CEO Says He Personally Manages 40 to 50 Employees as Direct Reports: ‘A Lot of Work’
Airbnb CEO Brian Chesky, 43, follows a "founder mode" management style, which focuses on direct relationships with employees instead of a more hierarchical structure.
By Sherin Shibu
Business News
Airbnb CEO Brian Chesky Says Customer Service Is the Company’s ‘Hardest Problem.’ Here’s How They’re Using AI to Fix It.
Airbnb CEO Brian Chesky stated in an earnings call that the company is applying AI to reduce customer service interactions by 15%.
By Sherin Shibu
Business News
‘I Can’t Get Everyone to Move Here’: Why Airbnb’s CEO Is Sticking With a Once-a-Month Hybrid Schedule
Airbnb gives all its employees the freedom to work from home or the office, but there's a catch.
By Sherin Shibu