Elon Musk

Tesla Just Got an F, But at Least Kanye West Loves His Car

The rapper is a satisfied customer even though others take issue with the company.
Tesla Just Got an F, But at Least Kanye West Loves His Car
Image credit: The Washington Post | Getty Images
Entrepreneur Staff
Staff Writer. Covers leadership, media, technology and culture.
2 min read

For the second time this year, Tesla last week had to halt production of its Model 3 vehicle to address and alleviate bottlenecks in its pipeline. It had been making 2,000 of the cars a week instead of its goal of 5,000. This came a month after a voluntary recall of 123,000 Model S cars due to an issue with steering technology.

It’s a situation that has Elon Musk sleeping on the factory floor, but those aren't the only issues plaguing the car company.

The Better Business Bureau recently gave Tesla an F for how it handles customer complaints. The organization shared with Mercury News that out of 65 complaints about the company that the bureau was made aware of, 23 were resolved; 10 got a response from Tesla but weren't resolved to the customer’s satisfaction; in 17 complaints, Tesla responded to the issue but the customer was not happy with the response or didn’t tell the bureau about the outcome; and for 15 complaints, Tesla did not provide a response.

Related: 3 Entrepreneurial Lessons to Learn From Kanye West

A Tesla spokesperson told Mercury News, “While we can always do even better, the BBB numbers are based on a tiny number of customer issues dating back several years, most of which were resolved a long time ago. Everything we’ve achieved is due in large part to the goodwill of our customers, so this is something we care deeply about.”

But while the BBB is concerned that the car maker isn’t meeting the needs of its customers, some famous faces are still fans of Musk’s products, including Kanye West. The rapper, who has been quite active on social media of late, took to Twitter to sing the company’s praises.

So, win some, lose some?

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