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How an Automated Scheduling Tool Helped a Wellness Center Shape Up After a health issue put the boss on extended leave, an alternative medicine and massage studio used a scheduling service to get back on track.

By Jeff Kauflin •

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Lauri Karstetter was successfully managing Therapeia, her alternative medicine and massage studio in San Francisco, when a health issue of her own forced her to go on an extended medical leave. While she was out, sales dipped dramatically, and so did staff morale.

"The ship doesn't sail without a captain," Karstetter says. Upon her return, she knew she needed to make changes to boost revenue.

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