Jeff Kauflin

Guest Writer /

The Fix

How This E-tailer Converts Site Visitors Into Customers

Bounce Exchange helps companies turn browsers into buyers
The Fix

How a SaaS Platform Allowed This Tech Startup to Turn Customers into Advocates

Centralized software leads to superpowered customer service and a huge productivity boost.
The Fix

How an Automated Scheduling Tool Helped a Wellness Center Shape Up

After a health issue put the boss on extended leave, an alternative medicine and massage studio used a scheduling service to get back on track.
Next Big Thing

Is This the Next Bitcoin?

There's a new digital monetary system in town.
Retention

This Software Company Can Boost Your Retention Rate

Gainsight, a customer-success management company, helps increase customer retention for small but quickly growing companies.
Growth Strategies

OKCupid Asks Customers to Help Remove Ads From Site

Rather than lose money to customers who had installed ad blockers, the online dating site asks users to donate money to make the site ad-free.
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