Social Media

News and Articles About Social Media

7 Ways to Soothe a Customer Complaining Online
Customer Complaints

7 Ways to Soothe a Customer Complaining Online

Customers can complain anonymously but you have to respond publicly. Be nice and patient.
John McAdam
5 Ways to Generate Business Through LinkedIn
Linkedin

5 Ways to Generate Business Through LinkedIn

Make sure you're taking full advantage of the professional social network.
Ann Handley
Good News for Your Inbox: LinkedIn Cuts Back on Annoying Emails
Linkedin

Good News for Your Inbox: LinkedIn Cuts Back on Annoying Emails

The company is decreasing the number of emails it sends to users.
Kate Taylor
How to Get Lost Facebook 'Likes' Back
Facebook Marketing

How to Get Lost Facebook 'Likes' Back

Facebook has cleared out inactive or fraudulent accounts, which means 'like' counts have dropped. Here's how to build yours back up.
What Businesses Should Know About Copyright and Twitter Use
Copyrights

What Businesses Should Know About Copyright and Twitter Use

When your social media presence is an integral part of your livelihood, it's important to know what you can do to protect yourself.
Nina Zipkin
Google Admits Defeat and Guts a Key Part of Google+
Google Plus

Google Admits Defeat and Guts a Key Part of Google+

'While we got certain things right, we made a few choices that, in hindsight, we've needed to rethink.'
Jillian D'Onfro
4 Reasons Brands Should Use Periscope
Periscope

4 Reasons Brands Should Use Periscope

Marketing pros in industries where live streaming is gaining traction can't afford to lag behind.
Tweet Them Right: 3 Steps to Increasing Customer Loyalty Via Twitter
Customer Loyalty

Tweet Them Right: 3 Steps to Increasing Customer Loyalty Via Twitter

A little blue birdie can offer great opportunities to interact with and retain customers.
Christopher Hann
15 New Social-Media Templates to Save You Even More Time With Your Marketing
Social Media

15 New Social-Media Templates to Save You Even More Time With Your Marketing

Imagine having a quick and fast way to get up to speed with social media or to get your work done in less time. You can -- with the right set of tools.
Kevan Lee
The Most Frustrating Problems With Instagramming for Business -- And How to Fix Them
Instagram

The Most Frustrating Problems With Instagramming for Business -- And How to Fix Them

With the right tools, you can make Instagram a serious marketing tool that doesn't suck four hours out of your day.
How Brands Can Drive Results With Promoted Pinterest Pins
Pinterest

How Brands Can Drive Results With Promoted Pinterest Pins

A step-by-step look at exactly how to get started promoting your content through Pinterest, as well as some actionable techniques to increase your chances for success.
Jacob Warwick
The 5 Most Meaningful Google Analytics Reports for Social-Media Marketers
Social Media Analytics

The 5 Most Meaningful Google Analytics Reports for Social-Media Marketers

There's just so much to look at, with so many new and unusual titles. Here, we try to make sense of it all.
Kevan Lee