Solving Problems

News and Articles About Solving Problems

Hold the Phone! Don't Outsource Customer Support Just Yet

Hold the Phone! Don't Outsource Customer Support Just Yet

Here are five reasons to keep a support team in-house.
With GM's Massive Recall, Is Corporate Culture to Blame?

With GM's Massive Recall, Is Corporate Culture to Blame?

Did the mistake lie not with a faulty part but rather with how the entire company dealt with problems?

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