How to Be a Role Model of Resilience

When reflecting on the past year, the notion that change is the only constant takes on new meaning. Organizations across sectors were navigating important changes prior to 2020—from heightened customer expectations to digital transformation—but Covid-19 exponentially accelerated those forces while introducing new ones of significance. And let’s not forget how abruptly.

In reinforcing the ever-present potential of change to powerfully and pervasively disrupt the status quo, the pandemic has made much of what guided brands toward success up until the recent past null and void. For business leaders, this makes honing organizational agility more of an imperative than ever.