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Hitting the Wall

Is talking to certain prospects like talking to a brick wall? It may be time to cut your losses and walk.

This story appears in the March 2004 issue of Entrepreneur. Subscribe »

The customer is always right. We've heard that as a basicbusiness truth since the beginning of business. And for the mostpart, it's true. But there are times when it's appropriateto tell a particular buyer-the one who saps your strength andwastes your time again and again-that although the customer may beright, the relationship is wrong.

I'm not saying get rid of every customer who is difficult todeal with. I'm suggesting that it may be time to weed out yourcustomer base so you can harvest the greatest rewards. Here aresome ways to do that:

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