Pizza Chains Top Customer Satisfaction Poll <b></b>

Mar 19, 2002

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Ann Arbor, Michigan--Hamburger giant McDonald's, inthe midst of a major initiative to improve restaurant operations,once again received the lowest customer satisfaction rating amongall the major fast-food chains in a consumer survey conducted bythe University of Michigan business school. On the other end of thespectrum, Papa John's and Domino's received the two highestscores, followed by Wendy's , Pizza Hut, Little Caesar's,Taco Bell, Burger King and KFC. McDonald's has ranked at thebottom of the list for eight straight years. -Nation'sRestaurant News

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