Royal Treatment The (sometimes) sad state of America's customer service.
By Debra Schacher •
Opinions expressed by Entrepreneur contributors are their own.
There was a time when customers were considered important. Abusiness stood behind its products and services. The word"service" was linked with the word "smile." Notanymore!
How many times have you been disappointed with a company'scustomer service? Tried to return an item you bought andcouldn't? Spent weeks trying to correct a billing error on astatement while getting late charges added to your bill?
We asked people whether they believe customer service hasgenerally gotten better, worse or remained the same. Here are someof the responses:
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