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Looking Good

A Canadian cosmetics franchise expands to the United States.

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This story appears in the November 1999 issue of Entrepreneur. Subscribe »

A good face can charm a photographer, win a cardgame . . . or capture the attention of thebusiness world. Take a look at FACES Inc., the -based retailcosmetics franchise and distribution system that has recentlyreceived a makeover.

Behind the upgrade of the 25-year-old company is new managerFlagship Capital Partners Inc., a merchant banking company whichhas re-branded and repositioned FACES. "We wanted a systemthat's exportable, universal and recession-proof, and FACES metall those criteria," says Flagship and FACES chair andpresident Grant D. Roebuck. Improvements include store design andpackaging changes, a four-week certificate training program, and adetailed customer database allowing better franchisee/customerrelationships.

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