You can be on Entrepreneur’s cover!

Hulu Customer Claims an Employee Violated Her Privacy By Using Personal Information to Contact Her After a Virtual Service Chat "How many other women has he done this to, and how else is he using my information?" Strauss said in a TikTok post.

By Jordan Hart

entrepreneur daily
SOPA Images/LightRocket via Getty Images via Business Insider
Aryan Strauss/TikTok Mateusz Slodkowski
  • TikToker Aryan Strauss claims a Hulu employee contacted her from his personal email after a customer service chat.
  • Strauss said she received an email from an employee named "John" after he helped her get a refund for a canceled Hulu subscription.
  • "How many other women has he done this to, and how else is he using my information?" Strauss said in a TikTok post.

This article originally appeared on Business Insider.

A woman is taking to TikTok to call out Hulu after she claims a male employee used her personal information to get in touch with her after a customer service chat.

In a series of videos, Aryan Strauss said a Hulu employee emailed her after she spoke with him about refunding her the money she was charged for canceling her subscription too late.

On Monday, Strauss explained in a TikTok video that she reached out to the company via its online chat feature and spoke with an employee named "John" who sympathized with her financial struggles as an unemployed single mother.

John refunded Strauss the money for her canceled subscription and offered her kind words before the call ended.

@aryan.strauss Just stay professional, consent in all forms matters. #hulu #privacy #violation #dramatok #notallmen #allwomen #scary #fyp #callcenter #personalinformation #noresolution #foryou #fypシ #aryan original sound - A Karen in Recovery

Strauss went on to express her appreciation for the "genuine experience" of the customer service call, but "didn't think anything of it" until she said she received a message from John's personal email.

"He has all of my personal information, and he chose to use it," Strauss said. "How many other women has he done this to, and how else is he using my information?"

According to Strauss, her attempts to report the issue to Hulu were met by other male employees who didn't immediately understand her concern. Strauss claimed one manager asked if she'd led John to believe it was OK to contact her.

In a recording, a male voice can be heard apologizing on behalf of Hulu for the "strange encounter" Strauss experienced.

The employee Strauss identified as "Jeff" promised John would undergo extra training to prevent another incident. However, Strauss said she's concerned the promise would only increase the potential threat since John has access to her billing address and phone number and would likely know she was the person who reported him.

@aryan.strauss Hulu, I can't get my info back from this man! This is scary! #hulu #privacy #violation #dramatok #call #notallmen #allwomen #scary #fyp #callcenter #personalinformation #noresolution #foryou #aryan #fypシ #help #greenscreenvideo original sound - A Karen in Recovery

Her videos gained over 700,000 views as TikTokers expressed their outrage at the exchange and tagged Hulu in the comments.

"I would press charges against Hulu," one user wrote.

"Aren't those calls suppose to be monitored and recorded? They need to do a full investigation," another comment read.

In a Tuesday update video, Strauss said she still has yet to hear back from Hulu on the matter.

"I wasn't going to report this until somebody said, 'How many other women is he doing this to?'" Strauss said in a final update video. "So, if this is happening to you guys, please report it."

Hulu did not immediately respond to Insider's request to comment on the situation.

Want to be an Entrepreneur Leadership Network contributor? Apply now to join.

Business News

A Non-Profit Newspaper Published a Column Criticizing Facebook. Then Meta Blocked All of Its Posts.

Facebook's communications chief said that the posts were removed because of "a mistaken security issue."

Business News

Elon Musk Reveals When Tesla Will Release Its First Robotaxi

Tesla's CEO says the fully autonomous Tesla taxi is arriving soon — in 122 days.

Business Ideas

63 Small Business Ideas to Start in 2024

We put together a list of the best, most profitable small business ideas for entrepreneurs to pursue in 2024.

Business News

Walmart Shoppers May Be Eligible for $500 After Settlement

Walmart shoppers who purchased weighted goods or bagged citrus in the U.S. or Puerto Rico from late 2018 through early 2024 might be eligible for a share of a $45 million settlement.

Business News

Total Solar Eclipse 2024 Live Feed: Where, When and How to Watch the 2024 Eclipse

Here's what to know about the total eclipse 2024 and a live stream from NASA.

Business News

OpenAI Reportedly Used More Than a Million Hours of YouTube Videos to Train Its Latest AI Model

YouTube CEO Neal Mohan said last week that if OpenAI used YouTube videos to train text-to-video generator Sora, that would be a "clear violation" of the terms of use.