For Subscribers

One Tool for Managing All Your Business Schedules With Genbook, you can spend less time on your schedule and more time on business.

By Jason Ankeny Edited by Frances Dodds

Opinions expressed by Entrepreneur contributors are their own.

The phone calls were driving Ray Chang crazy. His seven-employee company, Motorsport Lab, was hours into its first Groupon deal--a one-hour supercar driving session priced at $89, a whopping 82 percent discount--and the number of calls flooding the Boston office was out of control.

"It was mayhem," recalls Chang, whose company sells driving experiences in exotic cars such as Ferraris and Lamborghinis to New England- and Arizona-area marketing campaigns and events. "We were keeping track of all our appointments in Google Docs. When we sold 1,500 Groupons that first day, I thought, How are we going to make this work?"

The answer came from a massage. Chang had booked one several weeks earlier using Genbook, a new cloud-based service that lets small businesses automate their client appointments. Merchants integrate Genbook's BookNow button into their website, Facebook page or blog; the button links to a customized, real-time reservations page that features the business's logo, contact information, consumer reviews and related information.

With 48 hours remaining on his Groupon offer, Chang migrated the scheduling chores to Genbook. "The phone calls stopped, because 99 percent of the people could figure out everything they needed to know online," he says. "It revolutionized everything we do. We don't have to take credit card numbers and answer the same questions over the phone anymore, and customers can book anytime they want."

Motorsport LabMotorsport Lab is just one of more than 5,000 North American small businesses implementing the online booking service. "Scheduling is the most critical task a business does day in and day out," says Genbook founder and CEO Rody Moore, who started the San Francisco-based company in 2007. "Ten years ago, consumers felt put out if they had to book a flight or a restaurant reservation online. Now customers expect an online option."

In its startup incarnation, Genbook offered its platform to digital advertisers to help them manage media schedules across hundreds of websites. But in 2008 the company pivoted to its current, monthly subscription service and expanded its customer base. Chiropractors, massage therapists and other one-person operations made up the bulk of Genbook's early adopters, but a growing number of larger businesses, such as spas, have since joined the platform. And their customers have embraced the service, too: An average of 500,000 appointments are being scheduled every month.

"Scheduling is the most critical task a business does day in and day out." --Rody Moore, Genbook

The booking service offers packages that cater to outfits of all sizes. Genbook Solo schedules one person's clients for $19.95 per month; Genbook Standard manages an unlimited number of calendars for $39.95 per month. This year, the company--which has been bankrolled by $5.6 million from Neo Technology Ventures and Moore himself--launched an analytics dashboard to help merchants leverage "the massive amount of data generated through the act of making an appointment or reservation," Moore says, adding that key metrics include customer preferences among services offered, sales trends and individual employee performance.

Back at Motorsport Lab, Genbook has allowed Chang to fully automate the company's scheduling and, as a result, shed staff and save $50,000 per year.

"Genbook makes it so much easier to communicate accurate and up-to-date information about our business to people," Chang says. "We still get a few calls with questions we can't answer online, but Genbook handles just about everything else. To me, it's a no-brainer."

Chicago-based writer Jason Ankeny is the executive editor of Fiercemobile content, a daily electronic newsletter dedicated to mobile media, applications and marketing.

Want to be an Entrepreneur Leadership Network contributor? Apply now to join.

Buying / Investing in Business

Former Zillow Execs Target $1.3T Market

Co-ownership is creating big opportunities for entrepreneurs.

Business News

Klarna's CEO Used an AI Clone of Himself to Report Quarterly Earnings. Here's Why.

The fintech company recently reported a record 100 million active customers.

Business Ideas

70 Small Business Ideas to Start in 2025

We put together a list of the best, most profitable small business ideas for entrepreneurs to pursue in 2025.

Marketing

How Today's Young Workers Are Creating a New Opportunity for Unions

Today's young workers want more than better wages — they want a voice in shaping the future. Here's how unions can evolve their brand to meet the moment.

Business News

Walmart Is Laying Off 1,500 Corporate Employees: 'Reshaping Our Structure'

The layoffs affect Walmart's global technology, advertising, and e-commerce teams.