Meet the Ambitious Franchisees Who Turned Modest Investments Into Bustling Businesses
In late 2013, Matthew Sprague was feeling aimless. After a tour in Iraq, where he injured his back, he left the Army and was living in Pasadena, Calif., with his wife and new baby. Then he saw an advertisement for a franchise expo, and an unexpected path emerged.
“I’d never really thought about franchising,” he says. “I met a franchise broker at the expo. We started going through concepts, and I found Bar-B-Clean. I decided that’s the one I’m going with.”
Sprague says he had no expectations when he took on the grill-cleaning franchise, which set him back roughly $20,000. But anything, he believed, would be better than the $10 per hour he’d been making at a rental-car company. Little did he know the business would heat up so fast.
In 2014 his Bar-B-Clean business made $60,000, so he bought three more territories. Now Sprague says he’s on track to gross nearly $200,000 in 2015, and he recently hired his first two employees. He believes that if he’s able to secure 10 prime territories in the Los Angeles area in the next two to three years, his business could bring in nearly $1 million annually.
Sprague’s ambitious ascent is part of a growing trend. Low-cost franchises were once considered the domain of fly-by-night operators, and even legitimate concepts often had low returns. But in the past decade—fueled by the recession and the cost-cutting that mobile technology and cloud computing have brought to the franchise world—low-investment options have become more sophisticated, creating valuable opportunities for those who are willing to put time and energy into building them up.
“People get caught up in the idea of owning a physical retail location,” says Eric Stites, founder of market research firm Franchise Business Review, which publishes an annual satisfaction survey on low-cost franchises. “That’s their idea of owning a business. But you have to sell a lot of frozen yogurt to pay for that initial $300,000 to $400,000 buildout.”
Even people who could afford pricier concepts are opting for franchises that don’t carry the overhead of a brick-and-mortar retail or restaurant location. Starting out with less or even no debt affords the ability to scale up and expand.
“A low-cost franchise does allow a person interested in building a larger enterprise to do that using their cash flow,” Stites says.
Brian Mattingly refers to the approach as empire building. The founder and CEO of Welcomemat Services, a low- cost brand that target-markets coupons and deals to newly relocated families and individuals, got a jump-start during the recession.
“People were feeling the pain of layoffs, but the silver lining was that it launched some people into the franchise world who wouldn’t have taken the jump otherwise,” says Mattingly, who estimates that up to half of his nearly 50 franchisees are in that go-getter category. “It was good for our company and helped us find talent we wouldn’t have encountered otherwise.”
Sheryl Eickman is one of Mattingly’s empire builders. A veteran of the home-building industry, she’d spent 20 years helping people who were transferred to Indianapolis find good restaurants, hair salons, auto mechanics and anything else a transplant might need. When she read about Welcomemat Services in the local paper four years ago, it seemed like a perfect match.
For about $25,000, Eickman’s franchise was up and running. Covering roughly half of the Indianapolis metropolitan area, the business brought in $128,000 in its first year and more than $180,000 in the second and third years.
“I just put my head down and started working. I put a lot of time and dedication into it,” she says. “I did whatever it took, going out and introducing myself to businesses, cold-calling, getting out in the community. I really fine-tuned my presentation. I took time to truly understand the businesses I was approaching and adjusted my strategy for each one. I wasn’t just sitting in a chair sending emails.”
Honolulu-based Roger Dequina started his i9 Sports franchise in 2007 for about $30,000. Since then his business has mushroomed, bringing in $5.2 million and employing five full-time staffers and more than 30 seasonal workers to run youth sports leagues on Oahu.
“Honestly, I came into the franchise with no expectations,” Dequina says, even though going out on his own meant leaving an established career in education. “I was just hoping I could do something that would allow me the flexibility to spend time with my wife and kids and replace the income from my previous job.”
The first two years required extremely long work hours, but Dequina was deter-mined to follow the i9 Sports system closely. Ultimately it was his connection to the work that drove him to persevere.
“Part of my story is that I have a passion for combining my love of sports with my skill set as an educator,” he says. “This franchise let me leave education and work with kids in a different arena. The bottom line was a result of having a strong sense of mission and philosophy for my organization.”
For Adam Schoenfeld and Sebastian Pica, the opposite was true. They had no knowledge of or passion for the cleaning industry when they took on a Coverall franchise. The two Long Island, N.Y.-based friends, who had toured the country in a rock band for several years, decided to go into business together. But it was 2008, at the start of the recession, and the duo realized they weren’t likely to get a bank loan.
So they began looking at low-cost franchises, eventually settling on the commercial-cleaning service. “I said to Sebastian, ‘I don’t know anything about cleaning, but I know I don’t want to work for anyone else. I was made to be an entrepreneur, and we work together well,’” Schoenfeld remembers. “But I never looked at it as buying a job. We just wanted to get into something and kill it.”
In the beginning, it felt more like they were killing themselves. After working full-time jobs all day, the two would go straight into Coverall mode, cleaning all night. They learned the trade, getting feedback from clients and determining what made customers happy. After a year, Schoenfeld was able to leave his day job; Pica soon followed.
“At the beginning we put aside our personal lives and made extreme sacrifices working weekends and nights,” Schoenfeld says.
But the hours and attention to detail paid off. From a $14,000 investment, the partners now have sales of $400,000 per year. Two years ago they were able to stop cleaning and focus on the management side of the business, which operates under the name Metro Cleaning Solution, a Coverall Company. Because they have barely tapped the potential of their territory in Queens, Brooklyn and Long Island, the two believe they could reach the $1 million mark in the next two years.
Chris Souk also has his eye on reaching seven digits within a few years. After learning about OxiFresh carpet cleaning from his brother in Denver, he brought the concept to Charlotte, N.C. He graduated from business school in May 2009 and was on the job cleaning carpets by June 1.
“I got into this from day one knowing I wanted to be the 800-pound gorilla on the Charlotte carpet-cleaning scene,” Souk says. That meant getting the word out about his business, which he accom-plished by sending out thousands of direct-mail pieces per month. Over time, the strategy worked, and Souk continued to build his company, which brought in $650,000 last year and is on track to hit $700,000 this year. Not bad for an initial $24,000 investment.
Souk says marketing is a focus, but it has to be backed up by customer service. “I am a guy motivated by doing the job right,” he says. “If it’s not right, we fix it. That’s just good customer service. The other thing we do is give customers specific times that we’ll show up. Other cleaners give a time frame that can be half a day or more.”
Souk’s OxiFresh franchise books appointments from 7 a.m. to 7 p.m., an exhaustive scheduling strategy that has paid off in revenue and customer loyalty.
“What I realized,” Souk explains, “is that if we start earlier, rather than 8 or 9 a.m., and three of our five guys are doing five extra jobs per week, that’s 72 extra jobs per month, or $12,000 in revenue. That’s another $144,000 per year. And customers love those evening and morning hours.”
Terri and Chris Dickson started building a low-cost empire in 2014, when they launched their Blue Moon Estate Sales franchise in Greensboro, N.C. They got up and running for $45,000 and didn’t have to dip into their retirement accounts.
“Our first client was a prominent person in Greensboro, and the sale went perfectly,” Chris says. “We sold 90 percent of the things in the home. That has to do with the training we received. But that got us leaning in the right direction. We have really resonated in Greensboro.”
Word-of-mouth spread, and the Dicksons reached $250,000 in sales in their first 12 months. In the first quarter of 2015, they saw sales of $100,000, thanks to one weekend sale that grossed $80,000. Although relatively new to the business, they say they already have followers who come from out of state for their sales, some even camping out for hours in advance.
But Terri says she never had any doubt they would succeed. “My expectations were really high, to tell you the truth. Blue Moon has such a strong infrastructure and support,” she says. “When we started out, I told company founder Ken Blue, ‘One day you’ll be on the cover of the Fortune 500.’”
Which may be true, unless one of his franchisees gets there first.