Top Trending: 6 Ways to Build a Billion-Dollar Sales Machine

Amazon Is Now Surveying Corporate Staffers About Job Satisfaction Every Single Day

  • ---Shares
Reader Resource

Apply now to be an Entrepreneur 360™ company. Let us tell the world your success story. Get Started »

Amazon is taking a relentless approach to employee satisfaction in the wake of an explosive New York Times report that portrayed the e-tailer as rife with tears and dysfunctionally cutthroat.

Every single day, employees are now being posed questions about job satisfaction, leadership and training opportunities via an internal system called Amazon Connections, Bloomberg reports. The system was created for staffers in Amazon’s warehouses last year, but then rolled out to its corporate offices this summer.

Feedback is evaluated by teams in Seattle and Prague, which synthesizes responses into daily reports. While the identities of respondents are available to the Amazon Connections team -- who may then call upon employees to discuss their responses in further detail -- the reports themselves contain only anonymous, aggregated data.

Back in August, Amazon CEO Jeff Bezos said that the Times report didn’t “describe the Amazon I know” in a rebuttal memo to employees that encouraged them to “escalate to HR” in the case of “any stories like those reported.” But asking staffers to provide feedback on a daily basis seems to evoke the excessive rigor that the company is attempting to evade.

And at Amazon, similar tools have been manipulated for ill in the past. A former employee told the Times that the company’s Anytime Feedback Tool, which allows employees to send feedback about colleagues to management, was used as a scheming mechanism by staffers, who either agreed to praise one another to get ahead or sabotage competing employees via collective criticism.

Related: Amazon Launches a Maker Marketplace That Will Compete With Etsy

Edition: May 2017

Get the Magazine

Limited-Time Offer: 1 Year Print + Digital Edition and 2 Gifts only $9.99
Subscribe Now
OK

This website uses cookies to allow us to see how our website and related online services are being used. By continuing to use this website, you consent to our cookie collection. More information about how we collect cookies is found here.