Cinnabon Gets Overzealous in Its Twitter Grief for Carrie Fisher

The bakery brand and General Mills both fell in the same trap this year.
Cinnabon Gets Overzealous in Its Twitter Grief for Carrie Fisher
Image credit: Ethan Miller | Getty Images
Actress Carrie Fisher

Free Book Preview Ultimate Guide to Social Media Marketing

This book takes readers through a 360-degree perspective of social media marketing in businesses.
Staff Writer. Covers leadership, media, technology and culture.
2 min read

It’s a cycle that has unfortunately become quite familiar over the last year with the loss of so many pop culture icons.

A beloved, iconoclastic celebrity dies and we proceed to express our sadness and disbelief, particularly on social media. And in a rush to get in on the conversation, brands forget the most important rule of grieving in public: it’s not about you.

Related: 12 Worst Social-Media Fails in 2016 So Far

Carrie Fisher’s death this week spurred remembrances of her prodigious writing talent, mental health advocacy and lacerating perspective about women in Hollywood. So Cinnabon decided to post a swiftly deleted tweet about how she had “the best buns in the galaxy.”

You’re better than that, Cinnabon.

Related: Carrie Fisher's Most Hilarious and Inspiring Quotes

The company did apologize, and Fisher probably would have thought it was hilarious. But Cinnabon isn’t the only one that fell into that trap. When Prince died this spring, many a tribute included purple in honor of the singer’s signature color. But Cheerios took it a step too far, replacing the dot of the i in its “Rest in Peace” message with, you guessed it, a Cheerio.

So while it’s important to be relevant to your audience, what we learn from these mistakes is that the first step of social media success is being able to read a room.

More from Entrepreneur

We created the SYOB course to help you get started on your entrepreneurial journey. You can now sign up for just $99, plus receive a 7-day free trial. Just use promo code SYOB99 to claim your offer.
Jumpstart Your Business. Entrepreneur Insider is your all-access pass to the skills, experts, and network you need to get your business off the ground—or take it to the next level.
Are you paying too much for business insurance? Do you have critical gaps in your coverage? Trust Entrepreneur to help you find out.

Latest on Entrepreneur