How to Improve Communication With Your Remote Team
Free Book Preview: Unstoppable
Remote work has worked.
Halo Top, the reduced-calorie ice cream brand, grew from $230,000 in revenue in 2013 to more than $100 million in 2018, and it achieved that growth with all 75 employees working remotely.
Remote work has to work.
Eighty-three percent of office workers want to work from home at least one day a week, and 55 percent of employers anticipate that most of their workers will do so long after the health crisis is not a concern. Global Workplace Analytics predicts that 30 million U.S. employees will regularly work from home within the next two years, which is six times as many as did before.
Remote work has to be worked.
Forty-four percent of high-level executives are “completely confident” that their companies can maintain employee engagement during stay-at-home orders, but only 25 percent of employees feel the same. And 48 percent of high-level executives are “completely confident” they can maintain good communication between themselves and employees during the crisis, while only 28 percent of employees agree.
Workers won’t be returning to the same workplace they left behind. All workers will need to discover new ways to collaborate, connect and perhaps most importantly... communicate. Here are three ways to improve communication with your remote team.
1. Schedule times for “bursty” communication
A “bursty” communication style, where ideas are communicated and responded to quickly, leads to a 24 percent performance increase among remote teams.
A remote team can cultivate burstiness by identifying a common day and time (Tuesdays from 3 to 4 p.m. EST, for example) where the entire team is online and prepared to engage with any team communications. Using communication channels like text, chat or email synchronously instead of asynchronously during times of burstiness enables teams to achieve higher performance. Productivity and engagement increase when team members know someone is ready to immediately respond to their communications.
Scheduling bursts of activity is particularly important for teams distributed across different time zones or who might have varying work schedules. Burstiness differs from meetings in that there is no set agenda, and the central goal is the rapid exchange of information and/or ideas.
Burstiness allows remote team members to align their activities where the result is energetic and focused collaboration.
2. Clarify the emotional intent of the communication
Vague digital communications such as “sure” or “fine” can leave recipients spending unproductive time and energy reading into the emotional intent behind the text. In fact, 90 percent of the time people think their emails and texts are understood by recipients, but the messages are understood only 50 percent of the time. As digital communications grow, the lack of facial expressions and tone of voice leaves more room for misinterpretation. For example, 60 percent of the time a two-word email or text is interpreted as sarcastic.
When the intent of a message isn’t clear, humans will fill in the gaps using a negative bias and will assume the worst. In order to avoid negative biases hijacking the intended meaning of your digital communications, clarify the emotional intent of your communications.
Here are two ways to clarify the emotional intent of your communications:
- Use emojis. The same part of the brain that processes human faces also processes emojis. Emojis can help close the generational gap, enhance relationships and have become more prevalent at work.
- Use more descriptive words. Instead of texting “Ok,” which can be interpreted in many different ways such as apathy, submission, passive-aggressive or acceptance, consider adding more description such as “Ok, happy to follow up with the client later today.” The word “happy” removes the emotional ambiguity and clarifies the emotional intent.
3. Communicate using voice only
Voice-only communication enhances emphatic accuracy. While working remotely, it’s tempting to turn on video for every interaction. However, if you want to know what someone is feeling, you might be better off just hearing their voice. In experiments, people read other people’s emotions more accurately when the room lights were turned off or when the video feed was disabled. When virtual cues are absent, people tend to focus more on the conversation content and tone of voice of the person speaking.
Additionally, deciding to turn off video during communications can allow introverts to more fully contribute. Introverts are more sensitive to stimulus and consistent eye contact or visual stimuli can be overwhelming and exhausting for them.
Video communication is very useful, especially when establishing trust with someone. However, when trust is established considering using voice-only. Next time someone asks you which video platform you prefer for the meeting, tell them audio.