Get All Access for $5/mo

Microsoft Says 11-Hour Azure Outage Was Caused by System Update The problem affected customers around the globe and affected third-party programs hosted on the platform.

By Carly Okyle

Opinions expressed by Entrepreneur contributors are their own.

Adriano Castelli | Shutterstock.com
People visiting pc technologies stands at SMAU, international fair of business intelligence and information technology October 20, 2010 in Milan, Italy.

Microsoft's cloud-based platform, Azure, experienced an outage beginning yesterday at approximately 5 p.m. PT that lasted 11 hours. The problem affected customers worldwide and impacted both third-party programs hosted on the platform such as Azure Storage, Virtual Machines, and Visual Studio as well as some of Microsoft's own products, including the Windows Store and Xbox Live.

In a statement on the Azure blog, corporate vice president Jason Zander apologized for the outage, saying it was due to a performance update to Azure. "The net result was an inability for the front ends to take on further traffic, which in turn caused other services built on top to experience issues," he wrote. A root cause analysis (RCA) was also posted on the blog, so customers could see exactly what the issues were and what caused them.

Related: Microsoft Releases Patch to Fix 19-Year-Old Windows Bug

As Slashdot points out, the incident comes at a bad time for Microsoft, which has been recently focusing its attention on Azure in an effort to compete with the cloud platforms offered by Amazon, IBM, and Google.

While Microsoft's apology post outlines what went wrong and why it won't happen again, commenters were outraged. Some criticized the company's inaccurate status dashboard, which allegedly said the platform was working when it wasn't. Others said the outage resulted in lost business and damaged reputation.

The incident underscores concerns about cloud services as a whole, as competing products such as Amazon Web Services (AWS) have also suffered outages. Last year, AWS suffered outages that took down Vine, Instagram and Amazon.com.

Related: Here's How Drastically Microsoft Windows Has Changed Over the Years

Carly Okyle

Assistant Editor, Contributed Content

Carly Okyle is an assistant editor for contributed content at Entrepreneur.com.

Want to be an Entrepreneur Leadership Network contributor? Apply now to join.

Side Hustle

This 26-Year-Old's Side Hustle That 'Anybody Can Do' Grew to Earn $170,000 a Month. Here's What Happened When I Tested It.

Stephen Alvarez was working at a dental supply company and following his passion for cars on the side — then an Instagram ad changed everything.

Business News

Nvidia Is 'Slowly Becoming the IBM of the AI Era,' According to the Leader of a $2 Billion AI Startup

Jim Keller, a former engineer at Apple and Tesla, compared Nvidia's AI chips to IBM's dominance over PCs in the 1980s.

Business Ideas

63 Small Business Ideas to Start in 2024

We put together a list of the best, most profitable small business ideas for entrepreneurs to pursue in 2024.

Business News

Lauren Sánchez Says This Is the One Thing 'People Don't Really Know' About Her Fiancé Jeff Bezos

Sánchez was interviewed by her longtime friend, actor and producer Eva Longoria.

Growing a Business

5 Lessons Learned From a 7-Figure Founder

Five key lessons I wish someone had given me when I first started out on my entrepreneurial journey.

Business News

Nvidia and the Magnificent Seven Have 'Immense Returns,' but Strategists Say There Are Risks

The Magnificient Seven includes Nvidia, Amazon, Apple, Meta, Microsoft, Google, and Tesla.