Black Friday Sale! 50% Off All Access

BlackBerry Outage Affects 'Millions' of Users Major service interruption that hit other parts of the world earlier this week has reached the U.S., leaving users in the lurch.

By Jason Fell

Entrepreneur+ Black Friday Sale

Our biggest sale — Get unlimited access to Entrepreneur.com at an unbeatable price. Use code SAVE50 at checkout.*

Claim Offer

*Offer only available to new subscribers

Blackberry Outage Affects Millions of UsersDid you wake up this morning, pick up your BlackBerry and find yourself unable to browse the Web or send that pressing business email? If so, you're not the only one. Research In Motion -- the Waterloo, Ontario-based maker of Blackberry smartphones -- informed subscribers in the Americas that they may experience "intermittent service delays" today, and that the company is "working to resolve the situation as quickly as possible."

BlackBerry's service problems actually started Monday, affecting users in Europe, the Middle East, Africa, India, Brazil, Chile and Argentina. RIM expanded the problem over Twitter today, saying message delays were "caused by a core switch failure in RIM's infrastructure."

In a teleconference this afternoon, David Yach, RIM's chief technology officer of software, explained that the initial core switch failure generated a backlog of messages, and that a backup system apparently failed to kick in. The company is "working around the clock" to deliver those messages, he says, and RIM will verify the root cause of the problem once systems are stabilized.

In the meantime, millions of people -- including countless business owners – have been left unable to use what, for some, is their primary communications tool. "#BlackBerry still down … Android OS is calling …," one person wrote on Twitter. "#Blackberry is having a service FAILURE, not a service OUTAGE. Don't use their PR-induced terminology," wrote another.

Yach did not offer a precise timeframe for resolving the issue completely -- in the U.S. and abroad.

BlackBerry's outage comes as Apple prepares to officially release its iPhone 4S later this week. RIM's stock price has fallen about 4 percent since this morning.

Do you use a BlackBerry for business? How reliant are you on the service? How are you managing during the outage?

Jason Fell

Entrepreneur Staff

VP, Native Content

Jason Fell is the VP of Native Content, managing the Entrepreneur Partner Studio, which creates dynamic and compelling content for our partners. He previously served as Entrepreneur.com's managing editor and as the technology editor prior to that.

Want to be an Entrepreneur Leadership Network contributor? Apply now to join.

Starting a Business

How to Become a College Planning Consultant

If you can tell a Harvard student from a UC Berkeley student and know all there is to know about college, it's time to throw your mortarboard into the entrepreneurial arena by becoming a college planning consultant.

Growing a Business

Success Isn't About Having the Best or Most Original Idea — It's About Resilience. Here's How to Build It.

A genius idea is only a small part of what makes a successful company. The rest is your ability to persevere when things aren't going your way.

Business Ideas

63 Small Business Ideas to Start in 2024

We put together a list of the best, most profitable small business ideas for entrepreneurs to pursue in 2024.

Business News

'Father Time Always Wins': Warren Buffett, 94, Just Announced Major Changes to His Plan to Give Away His Money

Warren Buffett continued his Thanksgiving tradition with a $1.1 billion donation of Berkshire Hathaway stock to four of his family's foundations.