Marketing
Outspoken Ryanair CEO Michael O’Leary’s Twitter Live Chat Was Fascinating, Inappropriate and Helpful
A CEO who has made being offensive part of his brand identity took to Twitter to face his customers and critics.
Airlines | Page 8
Online Presence
Angry Customer Used Promoted Tweets to Chastise British Airways
A miniature PR fiasco unfolded on Monday night as a British Airways customer used promoted tweets to publicly reprimand the airline for losing his father's luggage. Here's what happened.
Entrepreneurs
After Earnings Nosedive, JetBlue Enters the Premium Market
New lie-flat seats and private suites in the front of the plane represent a major culture shift for the coach-class airline.
Entrepreneurs
What a Trip to LAX Taught Me About Customer Service
When traveling on business, you can sometimes turn an inconvenience into valuable business insights. Here are four from a recent lousy trip.
Building a Business
How Airline Perks Stack Up for Business Travelers
With airline extras dwindling, access to on-board Wi-Fi or TV can dictate who gets your travel budget.
Building a Business
10 Brands That Can Help Make Business Travel More Bearable
Travel is frustrating enough--just ask that JetBlue guy. Here are our picks for 10 brands that can make it better (including--yes--a massive airline).
Business News
Best Ways to Use Frequent Flier Miles
CBS Travel Editor Peter Greenberg on how to make the most of your airline mileage.