Entrepreneurs
Airlines Compete For Premium Customers With Crazy Perks
From in-flight showers, to airport spas and hair salons, airlines' premium classes are exploding with perks. Meanwhile in economy, space is getting even tighter.
Airlines | Page 8
Marketing
Outspoken Ryanair CEO Michael O’Leary’s Twitter Live Chat Was Fascinating, Inappropriate and Helpful
A CEO who has made being offensive part of his brand identity took to Twitter to face his customers and critics.
Tech
Panel to FAA: Electronic Devices OK During All Stages of Flight
Business travelers are one step closer to being able to use their electronic devices during all stages of flight, including takeoff and landing.
By Laura Entis
Building a Business
Faster and Cheaper Ways to Speed Through Airport Security
More airlines are offering fliers a chance to skip security lines -- for a price.
Entrepreneurs
In-Flight Wi-Fi Valued Over Comfort, Bathrooms? (Infographic)
Airline passengers are willing to trade in other amenities for a stable internet connection, according to a new survey.
By Laura Entis
Online Presence
Angry Customer Used Promoted Tweets to Chastise British Airways
A miniature PR fiasco unfolded on Monday night as a British Airways customer used promoted tweets to publicly reprimand the airline for losing his father's luggage. Here's what happened.
Entrepreneurs
After Earnings Nosedive, JetBlue Enters the Premium Market
New lie-flat seats and private suites in the front of the plane represent a major culture shift for the coach-class airline.
Entrepreneurs
What a Trip to LAX Taught Me About Customer Service
When traveling on business, you can sometimes turn an inconvenience into valuable business insights. Here are four from a recent lousy trip.
Building a Business
How Airline Perks Stack Up for Business Travelers
With airline extras dwindling, access to on-board Wi-Fi or TV can dictate who gets your travel budget.
Building a Business
10 Brands That Can Help Make Business Travel More Bearable
Travel is frustrating enough--just ask that JetBlue guy. Here are our picks for 10 brands that can make it better (including--yes--a massive airline).
Business News
Best Ways to Use Frequent Flier Miles
CBS Travel Editor Peter Greenberg on how to make the most of your airline mileage.