Online Presence
This Little-Known Facebook Feature Can Help You Monitor Customers and Competitors
Find ways to nurture existing customers and attract new clients with the social network's 'Interest Lists.'
Customer Research | Page 3
Marketing
Commentary Should Remain the Lifeblood of Blogs
You may not want to hear it, but getting your customers' feedback is vital.
Tech
A Seven-Step Guide to Protecting Customer Privacy
By following these tips, small businesses can create a privacy plan that boosts customer trust -- and sales.
Marketing
Free Market-Research Tools — A Sampler
Small businesses can tap a variety of free resources for insights about customers, competitors and trends.
By Gwen Moran
Marketing
Five Affordable Consumer Research Tools
Thanks to the Internet, small businesses can now survey consumers quickly and easily for opinions about new products and other marketing plans.
Tech
A New Way to Crowdsource Customer Feedback
Napkin Labs gives businesses access to crowdsourcing and some big ideas from their most devoted fans. Consider this case study with a Boulder, Colo., startup.
By Jason Ankeny