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Help Desk

Inspiration

This Help Desk Worker's Defense of Her Job Will Inspire You to Do Your Best

Rose Leadem

Rose Leadem

May 10, 2017 · 3 min read
Customer Service

At Last, Customer Service Agents That Customers Can't Drive Crazy.

Jonathan Crane

Jonathan Crane

Aug 11, 2016 · 3 min read
ent-o Insider

Need Help Understanding Help-Desk Software? Read This.

Mikal E. Belicove

Mikal E. Belicove

Nov 20, 2015 · 3 min read
Customer Service

5 Strategies to Triumph in Customer Support Over the Holiday Season

Thousands of new orders can strain the response to inquiries. Deflect challenging situations and demanding callers by planning ahead.

Shankar Ganesh

Shankar Ganesh

Dec 4, 2014 · 5 min read

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