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Help Desk

This Help Desk Worker's Defense of Her Job Will Inspire You to Do Your Best
Inspiration

This Help Desk Worker's Defense of Her Job Will Inspire You to Do Your Best

When someone tried to insult her position, Angela Felix explained that she loves what she does.
Rose Leadem | 3 min read
At Last, Customer Service Agents That Customers Can't Drive Crazy.

At Last, Customer Service Agents That Customers Can't Drive Crazy.

Smart agents can improve customer service and increase productivity.
Jonathan Crane | 3 min read
Need Help Understanding Help-Desk Software? Read This.

Need Help Understanding Help-Desk Software? Read This.

Bringing order to the chaos with help-desk software.
Mikal E. Belicove | 3 min read
5 Strategies to Triumph in Customer Support Over the Holiday Season

5 Strategies to Triumph in Customer Support Over the Holiday Season

Thousands of new orders can strain the response to inquiries. Deflect challenging situations and demanding callers by planning ahead.
Shankar Ganesh | 5 min read