Help Desk
Operations & Logistics
Automated HR Help Desk: A One-stop Solution for Support Services
Implementing an automated HR Help desk enables employees to get their HR issues resolved within seconds.
Thought Leaders
This Help Desk Worker's Defense of Her Job Will Inspire You to Do Your Best
When someone tried to insult her position, Angela Felix explained that she loves what she does.
Growing a Business
At Last, Customer Service Agents That Customers Can't Drive Crazy.
Smart agents can improve customer service and increase productivity.
Science & Technology
Need Help Understanding Help-Desk Software? Read This.
Bringing order to the chaos with help-desk software.
Growing a Business
5 Strategies to Triumph in Customer Support Over the Holiday Season
Thousands of new orders can strain the response to inquiries. Deflect challenging situations and demanding callers by planning ahead.