The CEO of Southwest Airlines Explains Why Paying Competitive Wages Keeps Efficiency High
Gary Kelly underscores how good compensation does not have to come at the expense of good operations.
In this video, Entrepreneur Network partner Business Rockstars sits down to talk with Gary Kelly, the CEO of Southwest Airlines.
Kelly is able to keep his costs low by pursuing a few key strategies -- that includes not paying his employees extremely low wages but by carrying out business efficiently. The company is able to increase efficiencies by operating a single plane model, the Boeing 737. The company also prides itself on not delineating customers into multiple tiers; as Kelly puts it, there is "no second class."
To hear more from Gary Kelly, click the video.
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