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Crisis management

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Crisis Mode: How to React Over Social Media
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Start by acting like a human, not a marketing robot.
April 17, 2013 in Social Media
Can Lance Armstrong Rebuild His Brand?

Can Lance Armstrong Rebuild His Brand?

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The former professional cyclist whose mythic comeback story captivated the world now faces a crisis of trust and an opportunity for redemption. Here's what entrepreneurs can learn from his story.
January 18, 2013 in Branding
How Young Entrepreneurs Stare Down Personal Crisis

How Young Entrepreneurs Stare Down Personal Crisis

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Three young treps share stories of how they overcame serious personal crises -- while keeping their businesses afloat or starting new ventures.
November 29, 2012 in Work/Life Balance
3 Tips for Leading Your Business During a Personal Crisis

3 Tips for Leading Your Business During a Personal Crisis

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Business lessons from a resilient entrepreneur who fought his way back from a brutal attack.
July 20, 2012 in Leadership
In a PR Crisis, There's No Room for 'No Comment'

In a PR Crisis, There's No Room for 'No Comment'

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When a PR crisis erupts out of nowhere, put consumer interests first and speak up quickly with calm, caring and genuine statements.
June 21, 2012 in PR Basics
From Major Crisis to Comeback, What One Startup Learned

From Major Crisis to Comeback, What One Startup Learned

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How entrepreneur Annette Giacomazzi handled a triple threat to her business and her life, and still managed to come up out on top.
June 14, 2012 in Leadership
How to Maintain Clients' Trust While Managing a Crisis

How to Maintain Clients' Trust While Managing a Crisis

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Don't wait until trouble hits to plan a response to an emergency. Here are some long- and short-term strategies to help you weather any storm.
November 8, 2011 in Insurance
A Lesson in Apologies from TOMS Shoes

A Lesson in Apologies from TOMS Shoes

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When negative backlash mounted, the folks at TOMS Shoes quickly mobilized to quell the Web tumult. Here are three keys to a great apology.
July 26, 2011 in Public Relations
Lessons Learned: How Tumblr Recovered from a Business Crisis

Lessons Learned: How Tumblr Recovered from a Business Crisis

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David Karp's blog platform has seen hockey-stick growth, and so has his learning curve as entrepreneur. He shares how his company bounced back from the tech tumble that brought down millions of blogs last year.
May 25, 2011 in Young Entrepreneurs
Richard Branson on Disaster Planning

Richard Branson on Disaster Planning

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The celebrated entrepreneur shares advice on preparing your business to deal with an emergency.
May 18, 2011 in Leadership
Surviving When a Supplier Disappears

Surviving When a Supplier Disappears

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Chris Guillebeau, author of 'The Art of Non-Conformity,' on his comeback from a business crisis.
March 21, 2011 in Leadership

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