Customer feedback
BY Jason Fell
Some business owners are expressing anger and confusion over the site's system for filtering reviews. 3 Ethical Ways to Boost Positive Online Reviews
BY Alina Dizik
A look at the strategies some entrepreneurs are using when generating and making the most of their customers' comments. 4 Quick Tips for Using Social Media for Customer Service
BY Jason Fell
Expert advice from panelists at New York's Social Media Week. 3 Social Media Lessons from Ford
BY Jason Fell
Scott Monty shares the auto giant's secret to success at New York's Social Media Week. How to Really Listen to Your Customers
BY Erika Napoletano
A flexible response to a customer's needs plants a vineyard's new direction. 5 Problems With Business Hotels (and How to Solve Them)
BY Bruce Schoenfeld
Hotels that cater to business people would do well to pay heed to these common gripes. The Power of Social Customer Service
BY Paula Andruss
Taking to social media to address customer service issues is a great opportunity for brands. 5 Steps to Getting Your Business Ranked on Yelp
BY AJ Kumar
Love it or hate it, Yelp is one of the most widely used and respected search and review services among consumers. Some tips for making your business stand out. Web Startup Helps Track Customer Reviews
BY Gwen Moran
Revinate helps hoteliers track customer reviews from across the web by pulling reviews from top hospitality sites and feedback from social media. Crowdfunding for Startup Capital -- And Market Intel
BY Susan Johnston
Crowdfunding platforms like Kickstarter offer more than money. With the right approach, young entrepreneurs can also gain valuable market insights. What to Do When Customers Get Mean on Social Media
BY Scott Levy
How dealing with angry customers can be an opportunity to show the world how your company cares about customer service. When Customers Get Angry, This Startup Seeks to Help
BY Brian Patrick Eha
Modria, a conflict-resolution platform built from eBay and PayPal software, seeks to resolve disputes between consumers and businesses. Yelp to Business Owners: Don't Try to Game Our System
BY Jason Fell
Popular user-review site launches Consumer Alert system to crack down on companies paying for reviews. Got a Bad Yelp Review? Here's What to Do
BY Jason Fell
Consider these three steps for turning a negative review into a positive outcome. How Increasing Interaction Helps Retain Customers
BY Logan Kugler
A guru of entrepreneurship tunes into her customers' concerns, and leaves a lasting impression. 5 Ways to Generate Genuine Feedback for Your New Product
BY Brian Ballan
After glowing reviews from his family, student entrepreneur Brian Ballan sought the truth from objective strangers. Starting a LinkedIn Group to Grow Your Network
BY Ted Prodromou
How to create a focused, topic-driven community and better connect to clients and customers. How to Find a Distributor for Your Product
BY Christopher Hann
Expert advice for finding a product distributor: listen to your customers. 4 Lessons for Overcoming Setbacks from Food Network Star Guy Fieri
BY Gwen Moran
What the Food Network host learned about listening to his customers after he lost his first restaurant in a fire. 5 Steps to Creating Effective Customer Surveys
BY AJ Kumar
Audience research can help you create the kind of online content that your customers value and rank higher in search results. 5 Ways to Take Customer Loyalty to the Next Level
BY Joanna Lord
Here's how to improve the ways you measure loyalty and make it a higher priority with employees. Franchises Turn to Automated Customer Feedback
BY Jason Daley
Innovative software empowers franchise owners to respond to customer reviews instantly. The One Simple Task That Will Help Your Startup Succeed
BY Carol Tice
Many startups fail because their founders don't take the time to talk to potential customers before opening. Here are a few tips on getting feedback effectively. 
