Customer Feedback

News and Articles About Customer Feedback

5 Predictions About the Growing Power of Online Customer Reviews

5 Predictions About the Growing Power of Online Customer Reviews

The influence of a single customer's opinion will continue to grow in sync with the pervasiveness of social media.
3 Steps to Determine Product-Market Fit

3 Steps to Determine Product-Market Fit

For entrepreneurs to succeed, they need to figure out consumers' needs and develop a product to solve these issues. Here are a few steps to help you determine product-market fit.
Ask Your Employees These 4 Simple Questions to Elicit Productive Feedback

Ask Your Employees These 4 Simple Questions to Elicit Productive Feedback

To improve employee engagement and make positive changes in the workplace, leaders should be asking employees for their honest opinion about what is working -- or not working -- in the organization.
3 Powerful Ways to Say 'Thank You'

3 Powerful Ways to Say 'Thank You'

A simple note of appreciation can go a long way with employees and clients alike. Here's how to do it right.
Giving Customers More Than They Asked for Is Too Much of a Good Thing

Giving Customers More Than They Asked for Is Too Much of a Good Thing

Great customer service is the cornerstone of success. Redundant customer service is a waste of your time and money.
Your Secret Resource to Get a Better Product: Customer Service

Your Secret Resource to Get a Better Product: Customer Service

Move beyond the minimum viable product with the help of your staff to develop the most valuable product.
Treat Your Customers Like You Love Them (Why Wouldn't You?)

Treat Your Customers Like You Love Them (Why Wouldn't You?)

Things go wrong. It happens. When they do, though, use it as an opportunity to earn trust.
Get and Stay Ahead of the Competition With These 3 Tools

Get and Stay Ahead of the Competition With These 3 Tools

If Navy SEALs training teaches you anything, it's that you need every advantage you can get to be elite.
Most Companies Don't Get How Customer Service on Social Media Works

Most Companies Don't Get How Customer Service on Social Media Works

A new survey shows that 80 percent of companies think they're doing a great job, but only 8 percent of customers think so.
4 Steps to Knowing What Your Customers Want Better Than They Do

4 Steps to Knowing What Your Customers Want Better Than They Do

Analyzing customer data is just more proof of what we've always known. Actions really do speak louder than words
Customer-Service Lessons to Glean From Comcast's Snafu

Customer-Service Lessons to Glean From Comcast's Snafu

Make your client-support process a win for all involved, not excluding those answering the phones.
You're No Little Fish: Stand Out by Dominating Content Marketing

You're No Little Fish: Stand Out by Dominating Content Marketing

Using content is cheaper and more effective than traditional advertising. Here are three things your strategy should entail.
Before You Prototype a Tech Product, Ask These 5 Questions

Before You Prototype a Tech Product, Ask These 5 Questions

The impulse may be to rush to market, but taking the time to understand your potential customers will go a long way.
Winning is Simpler When You Don't Complicate Things

Winning is Simpler When You Don't Complicate Things

If you're not getting the results you want and feel like your business is in a slump, you've probably just gotten away from your fundamentals.
Bot or Person? The Customer Automation Conundrum.

Bot or Person? The Customer Automation Conundrum.

Frustration with "touch one for this, two for that'' may be driving away customers. Helpful automation geared to your demographic will bring them back.
Satisfy Customers With These 5 Pointers, Then Expect More Customers

Satisfy Customers With These 5 Pointers, Then Expect More Customers

In the age of social media, both positive and negative reviews can spread like wildfire.
The Secret to Recovering From a Negative Customer Review

The Secret to Recovering From a Negative Customer Review

It's hard to prevent your business from ever making a mistake (or a consumer from thinking so) but here's what to do when your firm is called out online.
Your Company Shouldn't Need to Shout 'The Customer is King!'

Your Company Shouldn't Need to Shout 'The Customer is King!'

Put the customer at the center of your business and they will know they are king, without all the yelling.
Finding Opportunity in a Shrinking Market

Finding Opportunity in a Shrinking Market

Companies thrive in legacy industries when they become thoroughly entrepreneurial.
Taming Online Customer Bullies, Cranks and the Like

Taming Online Customer Bullies, Cranks and the Like

The anonymity of the Internet has changed the game for attacks on a business' reputation. Smart entrepreneurs need new ways to defend their enterprise without being labeled as defensive.
Why Businesses Can't Afford to Upset Customers (Infographic)

Why Businesses Can't Afford to Upset Customers (Infographic)

Learn what companies can do if consumers do become unhappy.
The Joy of Constraints in Business

The Joy of Constraints in Business

Unleash more creativity by following guidelines for designing your company's product and taking in feedback.
3 Keys to Providing Great Customer Service

3 Keys to Providing Great Customer Service

A great product is the necessary start but listening to customers and responding is how companies flourish.
How to Deal With Your No. 1 Nemesis

How to Deal With Your No. 1 Nemesis

Entrepreneurs must constantly grapple with how to tackle their company's competition. Here are four effective tactics.
A High Churn Can Cause Your Business to Crash and Burn

A High Churn Can Cause Your Business to Crash and Burn

This vital metric can help determine how much your company will grow and can hurt or help your chances of receiving investment money.
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