Customer Feedback

News and Articles About Customer Feedback

These 6 Companies Are Boosting Growth by Delighting Customers
Customer Service

These 6 Companies Are Boosting Growth by Delighting Customers

If you're serious about your future success and the growth of your business, you have to focus just as much on service as on sales.
Sujan Patel
Why Your Business Needs a Chief Customer Advocate
Customer Service

Why Your Business Needs a Chief Customer Advocate

Businesses of all sizes would be well served giving their customers a seat at the table with an executive that represents their interests.
Carol Roth
How Startups Can Take Advantage of Netflix's Early-Release Strategy
Public Relations

How Startups Can Take Advantage of Netflix's Early-Release Strategy

In the public-relations game, the brand that comes out first often makes the biggest splash.
Elliot Tomaeno
4 Steps to Building a Great Product-Focused Organization
Business Ideas

4 Steps to Building a Great Product-Focused Organization

Having an awesome product is not enough for long-term survival. Success comes down to a well planned and executed product strategy.
Peter Gasca
Bar Rescue's Jon Taffer: 'Reaction Management' Is the Key to Your Success
Growth Strategies

Bar Rescue's Jon Taffer: 'Reaction Management' Is the Key to Your Success

'Understand that those reactions that happen around you drive your future more than you do.'
Jason Fell
How to Be a Good Customer
Customer Service

How to Be a Good Customer

Always remember that when you reach out to customer support, there's a human being on the other end.
Paul Jun
Don't Go With Your Gut. Let the Market Tell You What It Needs.
Starting a Business

Don't Go With Your Gut. Let the Market Tell You What It Needs.

Here are seven suggestions to get the valuable insight you need to make your business idea a likelier success.
Stephen Key
Sorry to Tell You But Some Customers Want to See Your Business Fail
Customer Feedback

Sorry to Tell You But Some Customers Want to See Your Business Fail

It's unfortunate psychology but some people can't just leave it at buying from your competitor.
Andrew Mcdermott
6 Tips on Getting Customer Feedback and Making It Actionable
The Grind

6 Tips on Getting Customer Feedback and Making It Actionable

While qll entrepreneurs know that customer insights are invaluable to product design and continued improvement, acquiring and organizing useful feedback is easier said than done.
David Chait
Brand Managers Ignore 80 Percent of Complaints on Twitter
Customer Feedback

Brand Managers Ignore 80 Percent of Complaints on Twitter

U.S. companies are under the global average for responding to consumers' questions and concerns on social media, a new report says.
Kevin Allen
4 Steps to Attracting and Building Better Customers
Customer Loyalty

4 Steps to Attracting and Building Better Customers

When you're operating on a budget, you can't fulfill every whim, so part of the responsibility -- and surely thrill -- of owning a business is learning to set and then meet your clients' expectations.
Jana Barrett
8 Ways to Offer Stellar Customer Service That Don't Cost a Penny
Customer Service

8 Ways to Offer Stellar Customer Service That Don't Cost a Penny

Prompt response, patient listening and sincere follow up keeps customers happy and solves most problems when they aren't.
Jacqueline Whitmore
7 Ways to Ensure Success and Profitability When Starting a Business
Starting a Business

7 Ways to Ensure Success and Profitability When Starting a Business

Today's successful entrepreneurs start their businesses backwards.
Geoff Woods
The Tools and Strategies You Need to Track Every Important Social Conversation
Customer Feedback

The Tools and Strategies You Need to Track Every Important Social Conversation

In order for companies and brands to excel at responding to their audience in a genuine way, they must first excel at social listening.